Open to opportunities

Carlos Sanchez

@carlossanchez

Message

Bilingual interpreter and customer service expert with diverse skills.

Mexico

Message

What I'm looking for

I seek a role that values customer interaction and offers growth opportunities.

I am Carlos A. Sánchez Melo Granados, a dedicated professional with a strong background in interpretation, administration, and customer service. My experience spans various roles, including AI training and customer service in medical settings, where I excelled in managing patient interactions and ensuring effective communication. My bilingual abilities in Spanish and English have allowed me to bridge gaps and enhance service delivery in diverse environments.

Throughout my career, I have demonstrated my commitment to excellence in customer service, whether it was through my role as a sales and customer service agent at Beer2Go, where I managed supplier relationships and conducted beer tastings, or as a bilingual agent in healthcare settings. My adaptability and problem-solving skills have been key to my success, enabling me to thrive in fast-paced and challenging situations.

Experience

Work history, roles, and key accomplishments

Current

AI Training Specialist

Current

DataAnnotation

Nov 2024 - Present (9 months)

Provided AI training with a focus on response comparison and conflict resolution for various AI projects. Ensured high-quality data annotation and model refinement.

AI Training Conflict Resolution Data Annotation Quality Assurance

Customer Service Representative

Centro de Respuesta

Jun 2023 - Nov 2024 (1 year 5 months)

Managed appointments, messages, and medical requests for a medical center. Handled data capture for medical center quotes in the USA.

Customer Service Data Entry Medical Administration Client Communication

Bilingual Agent

YASC

Jan 2022 - Apr 2023 (1 year 3 months)

Managed hospital patients in the USA, including consultation assignments and customer service. Provided AI training support.

Patient Management Customer Service AI Training MS Office

Sales & Customer Service Web Agent

Beer2Go

May 2021 - Sep 2021 (4 months)

Managed suppliers, handled sales, and conducted tasting and selection of new beers. Provided bar service and customer service, managed inventories, and social networks.

Supplier Management Sales Customer Service Inventory Management Social Media Marketing