Carlos Rojas
@carlosrojas15
Data & Operations Specialist at Maya’s Brew Bar Café, auditing sales KPIs and managing inventory with advanced Excel.
MexicoWhat I'm looking for
At Maya’s Brew Bar Café, I maintain complex inventories and operational budgets using advanced Excel. I audit daily metrics and sales KPIs to detect anomalies and support compliance with performance targets.
I also coordinate with suppliers and senior management across asynchronous and live channels. I supervise and schedule team workflows, and designed and enforce standard operating procedures.
At Teleperformance, I handled user inquiries across phone, email, live chat, and social media for internet providers and enterprise brands. I reviewed issues for compliance with security protocols and corporate guidelines, and resolved software and service inquiries.
At FILIAZ, I coordinated logistics, scheduling, and resource allocation for corporate and public events. I also welcomed and directed attendees and handled on-site emergencies and logistical bottlenecks.
Experience
Work history, roles, and key accomplishments
Business Data & Inventory Operations Manager
Maya's Brew Bar Café
Aug 2025 - Present (1 year 2 months)
Maintained complex inventories and operational budgets using advanced Excel. Audited daily operational metrics and sales KPIs to detect data anomalies, and supervised a multi-person team to meet weekly performance milestones.
Logistics Support Specialist
FILIAZ
Mar 2025 - May 2025 (2 months)
Coordinated end-to-end logistics, scheduling, and resource allocation for corporate and public events. Handled on-site emergencies and logistical bottlenecks to minimize disruptions.
Technical Support & Customer Experience Specialist
Teleperformance
Jan 2024 - Feb 2025 (1 year 1 month)
Managed high volumes of user inquiries across phone, email, live chat, and social media. Reviewed and analyzed user issues for global internet providers, ensuring adherence to security protocols and corporate guidelines.
Education
Degrees, certifications, and relevant coursework
Coursera
Continuous Education, AI Foundations & Languages
2025 -
Continuous education in AI Foundations and Languages, ongoing since 2025.
Universidad Nacional Autónoma de México
Bachelor's Degree, Psychology
2023 -
Ongoing remote Bachelor's degree in Psychology, providing a foundation in behavioral science, logical analysis, and bias evaluation.
Introductory Art School INBAL
Introduction, Music Theory
Introduction to Music Theory focusing on instrumental lineup and percussion.
Tech stack
Software and tools used professionally
Availability
Location
MexicoAuthorized to work in
Salary expectations
Social media
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