JGJose Augusto Mundo Grijalva
@joseaugustomundogrij
Senior Regional Manager with extensive telecom project management experience.
GuatemalaWhat I'm looking for
I am a Senior Regional Manager with over 18 years of experience in the telecommunications industry, specializing in managing delivery projects and operations for high-tech solutions. My career has been marked by a proven track record of successfully overseeing complex projects, optimizing resources, and enhancing customer satisfaction. I have a strong ability to manage geographically distributed teams and build high-performance support structures tailored to client needs.
Throughout my career, I have excelled in driving project stabilization periods, managing customer relationships at the C-level, and implementing VoIP solutions for various corporations. My expertise in crisis management and problem-solving has enabled me to achieve high levels of customer satisfaction while meeting strict SLAs. I have successfully generated significant revenue through support contract upgrades and have a deep understanding of the technical and operational aspects of BSS/OSS systems.
I am passionate about fostering strong customer relationships and continuously improving processes to ensure project success. I am currently seeking opportunities that allow me to leverage my extensive experience in project management and customer engagement to drive business growth and operational excellence.
Experience
Work history, roles, and key accomplishments
Senior Regional Manager
Netcracker Technology
Mar 2018 - Present (7 years 3 months)
Oversees post-production support and manages delivery projects for high-tech systems. Responsible for customer relationships, team management, and ensuring contract fulfillment while optimizing performance and reducing backlog. Achieved high customer satisfaction and significant sales growth through effective support strategies.
Regional Project Manager
Beesion Technologies
Sep 2016 - Mar 2018 (1 year 6 months)
Managed regional projects focusing on VAS platforms delivery. Acted as the primary contact for customer delivery teams, ensuring project success through effective communication and resource management. Improved customer satisfaction by delivering projects on time and within budget.
Regional Customer Engagement Manager
Amdocs
Sep 2012 - Sep 2016 (4 years)
Managed customer relationships and post-production support for various telecom operators. Focused on detecting customer needs and converting them into business opportunities while ensuring contract fulfillment and managing support teams.
Regional Project Manager
Huawei Telecommunications
May 2011 - Sep 2012 (1 year 4 months)
Led delivery projects for customized VAS platforms. Managed project budgets and timelines while serving as the main contact for customer delivery teams. Successfully improved customer satisfaction and optimized resource allocation.
Regional Project Manager
Comverse Technologies
Apr 2006 - Sep 2011 (5 years 5 months)
Managed delivery projects for telecom platforms, focusing on customer satisfaction and timely project completion. Implemented project management best practices and maintained close relationships with stakeholders.
Systems Analyst A
Claro Guatemala
Jul 2005 - Mar 2006 (8 months)
Analyzed systems and contributed to the development of telecom solutions. Collaborated with various teams to ensure project success and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Associate Cloud Engineer Certification, Cloud Computing
2024 - 2024
Achieved Associate Cloud Engineer Certification, focusing on cloud computing technologies and solutions.
Cefel
Scrum Master & Scrum Product Owner Certification, Project Management
2024 - 2024
Pursuing Scrum Master & Scrum Product Owner Certification, focusing on agile project management methodologies.
Universidad Escuela de Negocios Europea de Galileo
Master of Business Administration, Business Administration
2018 - 2024
Pursuing a Master of Business Administration with a focus on advanced business management principles and practices.
Verity
Six Sigma Yellow Belt, Quality Management
2020 - 2020
Completed Six Sigma Yellow Belt training, focusing on process improvement and quality management.
Universidad Galileo
Systems Engineer, Systems Engineering
2018 - 2018
Earned a degree in Systems Engineering, focusing on the design and management of complex systems.
Universidad Galileo
Bachelor of Science, Science
2018 - 2018
Completed a Bachelor of Science degree, focusing on foundational scientific principles and applications.
Universidad Galileo
Master Degree of Information Systems, Information Systems
2018 - 2018
Achieved a Master Degree in Information Systems, emphasizing the integration of technology and business processes.
Universidad Galileo
Cisco CCNA Certification v4, Networking
2010 - 2016
Completed Cisco CCNA Certification v4, focusing on networking fundamentals and Cisco technologies.
Comverse
Comverse Kenan FX Billing System Boot Camp, Billing Systems
2014 - 2014
Completed boot camp for Comverse Kenan FX Billing System, focusing on billing solutions in telecommunications.
Huawei
Huawei Project Manager Training, Project Management
2012 - 2012
Completed training in Project Management, focusing on managing telecommunications projects effectively.
Comverse
Comverse Project Manager Training, Project Management
2009 - 2009
Completed Comverse Project Manager Training, focusing on project management in telecommunications.
Availability
Location
GuatemalaAuthorized to work in
Job categories
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