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Carlos Martins

@carlosmartins1

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I grow partner accounts, launch market operations, and turn cross-functional ideas into practical initiatives.

Portugal

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What I'm looking for

I'm looking for a fast-moving role where I can grow partner relationships, improve operations, coordinate across teams, and turn practical ideas into initiatives with visible impact.

At YourHero / YourPro, I grew a partner portfolio from 30 to 80 accounts and supported operations across Lisbon and Dublin’s new market.

I train partners on platform processes, use operational data to prioritize follow-up and risks, and work with Marketing and Customer Experience on engagement, complaints, refunds, and service quality.

Previously, I supported founders from idea to MVP at Build Up Labs, connected startups with investors and mentors, and improved logistics, fleet, and packaging operations in automotive and international supplier environments.

Experience

Work history, roles, and key accomplishments

Account Manager

YourHero / YourPro

Feb 2024 - Jul 2026 (2 years 5 months)

Managed and developed a partner portfolio from 30 to 80 accounts, ensuring platform compliance and commercial success. Collaborated with Marketing and Customer Experience to drive engagement and resolve service issues.

Account Management Partnership Management Operations Data Driven Decision Making Training Customer Experience Marketing Collaboration

Startup Program Manager

Build Up Labs

Jul 2022 - Sep 2023 (1 year 2 months)

Supported founders from idea to MVP using no-code tools, and managed startup onboarding and progress reviews. Built relationships with investors and mentors, and organized pitch events to enhance founder visibility.

Program Management No Code Tools Startup evaluation Stakeholder Management Event Organization Community Engagement

Industrial Equipment Fleet Manager

Volkswagen Autoeuropa – Acciona Facility Services

Sep 2020 - Mar 2021 (6 months)

Managed a fleet of over 150 industrial equipment units in an automotive manufacturing environment. Coordinated maintenance, ensured compliance, and improved logistics coordination while analyzing rental costs for better control.

Fleet Management Maintenance Coordination Logistics Cost Analysis Process Improvement

Global Packaging & Labeling Specialist Intern

Visteon Corporation

Oct 2019 - Jan 2020 (3 months)

Advised on packaging proposals for multiple part numbers with international suppliers. Developed a process-improvement project and coordinated information between stakeholders to support standardized solutions.

Packaging Labeling Supplier Coordination Process Improvement Project Coordination