Open to opportunities

Daniel Gomez Osorio

@danielgomezosorio

Bilingual customer experience professional combining onboarding, process coordination, and project management for U.S.-based clients.

Colombia

Message

What I'm looking for

I’m looking for a role where I can own onboarding and customer experience end-to-end, coordinate cross-functional teams, and continuously improve processes for fast-moving U.S.-based clients.

I’m a bilingual customer experience professional with experience in customer service, customer success, onboarding, project coordination, and operations for U.S.-based clients. I’m known for managing processes, coordinating internal stakeholders, and ensuring timely execution in fast-paced environments.

In my roles supporting U.S.-based teams, I’ve owned the onboarding flow, including quotes, service explanations, and bookings, while handling customer communication via phone, email, and text messages. I track requests, update customer information in internal systems, and maintain accurate records to keep execution smooth and on schedule.

Recently, I’ve coordinated with sales, engineering, and project teams to track project status and provide clear updates to clients through phone and email. I approach work with strong organization and attention to detail, follow structured processes, and stay proactive and reliable—especially in remote environments.

Experience

Work history, roles, and key accomplishments

Customer Experience Specialist

Equity Solar Energy

Jan 2023 - Jan 2025 (2 years)

Managed communication with U.S.-based clients throughout the solar panel installation process, providing timely updates and addressing questions. Coordinated with sales, engineering, and project teams to track project status and ensure a smooth customer experience.

Customer Experience Client Communication Problem Solving Stakeholder Management Service Excellence

Project Manager

E2E (AT&T)

Jan 2022 - Jan 2023 (1 year)

Oversaw fiber installation projects for U.S.-based business clients by coordinating sales, engineering, and operations stakeholders. Tracked tasks, milestones, and deliverables, maintained documentation, and handled issues during execution while managing client communications.

Project Management Documentation Management CRM Data Management Microsoft Office Google Workspace

Customer Service Representative

Sitel (Dow Jones)

Jan 2021 - Jan 2022 (1 year)

Provided customer support for U.S.-based clients regarding subscriptions and delivery services. Managed cases in internal systems, resolved delivery and product distribution issues, and followed service standards and quality processes.

Customer Support Case Management Subscription Support Internal Systems Service standards

Customer Success Specialist

Iron Mountain (Clutter)

Jan 2016 - Jan 2020 (4 years)

Supported U.S.-based clients by explaining storage and moving services, managing quotes and bookings, and guiding onboarding end-to-end. Coordinated internal stakeholders and tracked requests while updating customer information in internal systems.

& Customer Success Onboarding Booking Process Coordination