Open to opportunities

Carlos Aponte

@carlosaponte

Message

Bilingual customer service representative with a background in computer systems.

United States

Message

What I'm looking for

I seek a role that allows me to utilize my technical skills while providing excellent customer service in a supportive environment.

I am a dedicated professional with a Bachelor’s degree in Computer Systems from Universidad del Turabo, where I honed my technical skills and developed a strong foundation in programming and database management. My experience spans various roles, including call center representative and bilingual retail associate, where I have consistently demonstrated my ability to communicate effectively and provide exceptional customer service.

Throughout my career, I have worked in fast-paced environments, managing client inquiries and ensuring satisfaction. My technical skills include proficiency in Microsoft Office Suite, C++, and SQL, which I have applied in practical settings, such as programming a school quiz and managing databases. I am passionate about leveraging my knowledge and skills to contribute to a dynamic team and achieve organizational goals.

Experience

Work history, roles, and key accomplishments

Bilingual Contact Agent

Bell Subragation

Jan 2024 - Dec 2025 (1 year 11 months)

Served as a Bilingual Contact Agent, handling customer inquiries and managing client communications. Ensured accurate information entry and follow-up for client satisfaction.

Client Communication Data Entry

Bilingual Retail Store Associate

Sherwin Williams

Jan 2022 - Dec 2024 (2 years 11 months)

Assisted customers in-store, providing product information and mixing paint products for interior and exterior use. Utilized bilingual skills to serve a diverse customer base effectively.

Product Knowledge Paint Mixing Bilingualism

Call Center Representative

Advantmed

Jan 2020 - Dec 2022 (2 years 11 months)

Managed inbound and outbound calls, addressing customer concerns and providing accurate information. Maintained detailed records of customer interactions and resolved issues efficiently.

Customer Support Communication Problem Solving Data Management Call Center Operations

Call Center Representative

Epiq Systems

Jan 2019 - Dec 2020 (1 year 11 months)

Answered calls and responded to emails, handling client inquiries and creating escalations. Entered client information into systems and followed up on client calls when necessary.

Customer Service Data Entry

Education

Degrees, certifications, and relevant coursework

Universidad del Turabo

Bachelor in Computer Systems, Computer Systems

Studied computer systems at Universidad del Turabo, focusing on various aspects of computer science. Gained knowledge in programming, database management, and other essential computer skills.