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CA@carlosaponte
Bilingual customer service representative with a background in computer systems.
United StatesI am a dedicated professional with a Bachelor’s degree in Computer Systems from Universidad del Turabo, where I honed my technical skills and developed a strong foundation in programming and database management. My experience spans various roles, including call center representative and bilingual retail associate, where I have consistently demonstrated my ability to communicate effectively and provide exceptional customer service.
Throughout my career, I have worked in fast-paced environments, managing client inquiries and ensuring satisfaction. My technical skills include proficiency in Microsoft Office Suite, C++, and SQL, which I have applied in practical settings, such as programming a school quiz and managing databases. I am passionate about leveraging my knowledge and skills to contribute to a dynamic team and achieve organizational goals.
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Work history, roles, and key accomplishments
Bell Subragation
Jan 2024 - Dec 2025 (1 year 11 months)
Served as a Bilingual Contact Agent, handling customer inquiries and managing client communications. Ensured accurate information entry and follow-up for client satisfaction.
Sherwin Williams
Jan 2022 - Dec 2024 (2 years 11 months)
Assisted customers in-store, providing product information and mixing paint products for interior and exterior use. Utilized bilingual skills to serve a diverse customer base effectively.
Advantmed
Jan 2020 - Dec 2022 (2 years 11 months)
Managed inbound and outbound calls, addressing customer concerns and providing accurate information. Maintained detailed records of customer interactions and resolved issues efficiently.
Epiq Systems
Jan 2019 - Dec 2020 (1 year 11 months)
Answered calls and responded to emails, handling client inquiries and creating escalations. Entered client information into systems and followed up on client calls when necessary.
Degrees, certifications, and relevant coursework
Bachelor in Computer Systems, Computer Systems
Studied computer systems at Universidad del Turabo, focusing on various aspects of computer science. Gained knowledge in programming, database management, and other essential computer skills.
Software and tools used professionally
United StatesYou can contact Carlos and 90k+ other talented remote workers on Himalayas.
Message Carlos
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