carlo bituin
@carlobituin
Customer Service Representative supporting fintech customers at Full Potential Solutions, resolving remittance and payment issues across chat and phone.
PhilippinesWhat I'm looking for
At Full Potential Solutions, I supported customers of a fintech remittance platform through live chat and phone, helping with transfers, account verification, transaction status, and payment concerns. I also coordinated follow-ups with partner banks and documented cases in CRM and internal support systems.
At iQor, I handled retail order tracking, delivery concerns, refunds, replacements, and account inquiries in a remote support role. Earlier, at VXI Global Holdings, I troubleshot internet, business phone, and cable service issues and escalated cases that needed advanced support.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Full Potential Solutions
Jul 2025 - Feb 2026 (7 months)
Resolved 35+ daily customer inquiries via live chat and phone for a global remittance platform, assisting with money transfers, account verification, and payment concerns. Conducted back-office support and documented interactions using CRM systems.
Customer Service Representative
iQor
Oct 2023 - Feb 2025 (1 year 4 months)
Assisted 40-50 customers daily through phone and chat in a remote setup, handling order tracking, refunds, replacements, and account inquiries. Processed refunds and updated CRM records with detailed case notes.
Technical Support Representative
VXI Global Holdings
Sep 2022 - Jul 2023 (10 months)
Assisted 30-40 customers daily via phone, diagnosing and resolving internet, business phone, and cable service issues. Guided customers through troubleshooting and escalated advanced issues with documentation.
Education
Degrees, certifications, and relevant coursework
San Pedro College
Bachelor of Science, Psychology
2020 - 2022
Pursued a Bachelor of Science in Psychology, with coursework completed from 2020 to 2022.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Job categories
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