Jenny Rose Velasco
@jennyrosevelasco
Customer service representative who handled customer support and technical issues at iQor PH and is seeking a Virtual Assistant position.
PhilippinesWhat I'm looking for
At iQor PH, I handled customer calls and concerns, explained billing, and helped customers with plans and product orders. I also troubleshot devices and service issues.
At DCX PH, I created product proposals and presentations, checked inventory, coordinated orders with suppliers, and entered orders based on client needs. I'm seeking a Virtual Assistant position where I can apply my customer service, technical support, sales, and marketing experience.
Experience
Work history, roles, and key accomplishments
Marketing Trainee
DCX PH
Sep 2025 - May 2026 (8 months)
Created product proposals and presentations. Checked inventory, ordered samples, coordinated orders with suppliers, and entered orders based on client needs.
Handled customer calls and inquiries, explained billing and service options, assisted with TV packages and channels, and troubleshot equipment and service issues.
Customer Service Representative
iQor PH
Apr 2019 - Jun 2025 (6 years 2 months)
Handled customer calls and concerns, explained billing and resolved issues, assisted with plans and product orders, and troubleshot devices and service issues.
Verified customer documents and information, checked records for accuracy and consistency, reported suspicious or fraudulent information, and handled account requests by phone and email.
Handled customer inquiries by phone, explained billing and resolved concerns, troubleshot customer device issues, and assisted with phone plan changes.
Education
Degrees, certifications, and relevant coursework
College of the Holy Spirit of Tarlac
Bachelor of Elementary Education, Elementary Education
2014 - 2018
Bachelor of Elementary Education with a major in General Education from the College of the Holy Spirit of Tarlac, completed from 2014 to 2018.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Job categories
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