Open to opportunities

Carley Kelly

@carleykelly

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Senior account manager specializing in direct mail and client success.

United States

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What I'm looking for

I seek a client- or program-focused role where I can lead campaign strategy, manage cross-functional teams, drive measurable results, and grow nonprofit or mission-driven portfolios while mentoring staff.

I am a senior account manager with extensive experience leading direct mail and digital campaigns, client relations, and cross-functional teams. I have overseen 15–25 job timelines annually, launched and managed Meals on Wheels America’s Donor Drive program (50+ organizations), and led portfolios for nonprofit clients including Meals on Wheels, Food Banks, and The Salvation Army.

I manage budgets and financial tracking, perform final QC on campaigns, present annual program reviews with recommendations, and have supervised up to three direct reports. My background includes building the Meals on Wheels vertical from 3 to 12 clients, production and project management, and prior credentialing coordination handling large-scale agreement compliance.

Experience

Work history, roles, and key accomplishments

Senior Account Manager

TrueSense Marketing

Jan 2020 - Nov 2025 (5 years 10 months)

Managed portfolios for 14+ clients and oversaw 15–25 direct mail and digital job timelines annually, launching and maintaining Meals on Wheels America’s Donor Drive program and leading teams of up to 3 direct reports to ensure client satisfaction.

Account Management Direct Mail Client Relations Project Management Budgeting Team Leadership

Account Coordinator

TrueSense Marketing

Jul 2018 - Jan 2020 (1 year 6 months)

Built the Meals on Wheels vertical from 3 to 12 clients and supported onboarding of 50+ Donor Drive organizations, managed production schedules and completed job instructions for the team to meet deadlines and client requirements.

Onboarding Production Management Direct Mail WordPress adobe indesign Client Communication & QA

Credentialing Coordinator

UPP Emergency Medicine

Mar 2016 - Jul 2018 (2 years 4 months)

Managed and maintained 500+ state-level agreements for Advanced Practice Providers, ensured provider credentialing and compliance across emergency departments, and enforced privileges and procedures.