Carla Gomez

Serve as point of contact for administrative and logistical aspects of the leasing process. Assist in coordinating lease agreements, managing property tours, and maintaining accurate records.

Ensured wires are sent on or before the borrower's signing date. Primary responsibility involved coordinating funding for mortgage loans.

Resolved billing disputes and ensured customer satisfaction with accurate billing. Excelled in processing internet line orders and supporting U-verse TV and Directv for smooth service activation.

Crafted pitches and spiels to boost sales by clearly communicating product benefits. Cascaded updates to agents, driving customer satisfaction, retention, and business success in the BPO industry.

Pursued a Bachelor of Science in Business Administration major in Human Resource Management.