Danielle Umali
@danielleumali
I support mall leasing, operations, tenant coordination, and contract administration.
PhilippinesWhat I'm looking for
I'm supporting lease administration and operations at Shopping Center Management Corp., coordinating tenant requirements, contract documentation, billing, renewals, site inspections, and ingress/egress for SM Megamall tenants.
Previously, I managed mall operations, procurement, insurance claims, vendor documentation, and tracking reports, alongside customer support and service-request processing roles. I work across SAP, Coupa, Salesforce, Zoho, Microsoft 365, and Google Workspace to keep fast-paced processes organized and accurate.
Experience
Work history, roles, and key accomplishments
Leasing Assistant
Shopping Center Management Corp.
Jan 2026 - Present (8 months)
Supports lease administration, contract documentation, tenant coordination, and billing requirements. Processes lease renewals, MOAs, security deposit refunds, and contract activations/deactivations.
Operations Assistant
Shopping Center Management Corp.
Jan 2023 - Jan 2026 (3 years)
Managed front desk operations and coordinated tenant and customer concerns. Processed insurance claims, purchase requests, invoices, and operational expenses using SAP.
Customer Representative
Acquire BPO
Jan 2021 - Jan 2023 (2 years)
Provided customer support through chat and email for ticket purchases and orders. Managed high-volume cases while maintaining accuracy and service quality.
Project Manager
Infosys BPM Ltd.
Jan 2019 - Jan 2020 (1 year)
Processed AT&T internet service requests and Salesforce tickets for AIA, IPDSL, and AVPN services. Monitored ticket status and maintained accurate records.
Education
Degrees, certifications, and relevant coursework
STI College Global
Bachelor of Science, Tourism Management
2014 - 2018
Pursued a Bachelor of Science in Tourism Management from STI College Global from 2014 to 2018.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Job categories
Skills
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