Candice WalkerCW
Open to opportunities

Candice Walker

@candicewalker

Customer-focused professional with 20 years of service experience.

United States
Message

What I'm looking for

I seek a role that values customer service excellence and offers growth opportunities.

With over 20 years of experience in customer service, I pride myself on delivering high-quality support in fast-paced environments. My career has been marked by my ability to manage high call volumes and multitask effectively across various platforms. I have honed my communication and leadership skills, making me a reliable asset in any team. My certifications in IT service desk fundamentals and food safety further enhance my ability to provide exceptional remote support.

In my most recent role as a Senior Client Communications Specialist at Rock Connections, I led a team of 23, focusing on training and culture initiatives while handling a high volume of client communications. My dedication to exceptional service has been recognized through various accolades, and I am committed to maintaining high standards in all my professional endeavors. I have also gained valuable experience in the mortgage industry and the culinary field, where I developed strong interpersonal skills and a keen attention to detail.

Experience

Work history, roles, and key accomplishments

RC

Senior Client Communications Specialist

Rock Connections

May 2022 - Feb 2023 (9 months)

Managed high volumes of inbound and outbound calls, setting appointments and transferring clients efficiently. Led a team of 23, supporting training and cultural initiatives while balancing phone, chat, and email communications to meet response time targets.

RM

Mortgage Banker

Rocket Mortgage

Aug 2021 - May 2022 (9 months)

Assisted clients with mortgage applications and provided tailored loan guidance, ensuring secure and professional handling of sensitive client data. Educated clients through the entire loan process from application to closing, maintaining NMLS license with ongoing compliance training.

Education

Degrees, certifications, and relevant coursework

TH

The International Culinary School at The Art Institute of Houston

Associate of Applied Science, Culinary Arts

Grade: 3.5

Graduated with Honors with a GPA of 3.5. Focused on developing culinary skills and knowledge.

Tech stack

Software and tools used professionally

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