Open to opportunities

Candice Walker

@candicewalker

Message

Customer-focused professional with 20 years of service experience.

United States

Message

What I'm looking for

I seek a role that values customer service excellence and offers growth opportunities.

With over 20 years of experience in customer service, I pride myself on delivering high-quality support in fast-paced environments. My career has been marked by my ability to manage high call volumes and multitask effectively across various platforms. I have honed my communication and leadership skills, making me a reliable asset in any team. My certifications in IT service desk fundamentals and food safety further enhance my ability to provide exceptional remote support.

In my most recent role as a Senior Client Communications Specialist at Rock Connections, I led a team of 23, focusing on training and culture initiatives while handling a high volume of client communications. My dedication to exceptional service has been recognized through various accolades, and I am committed to maintaining high standards in all my professional endeavors. I have also gained valuable experience in the mortgage industry and the culinary field, where I developed strong interpersonal skills and a keen attention to detail.

Experience

Work history, roles, and key accomplishments

Current

Server

Current

Maldo's Steak and Ocean

Mar 2025 - Present (4 months)

Delivers refined customer experiences in a high-end dining environment, guiding guests through curated menus and wine selections. Trusted with VIP clientele due to an exceptional service record.

Customer Service High End Dining Wine Pairing VIP Hospitality Conflict Resolution

Senior Client Communications Specialist

Rock Connections

May 2022 - Feb 2023 (9 months)

Managed high volumes of inbound and outbound calls, setting appointments and transferring clients efficiently. Led a team of 23, supporting training and cultural initiatives while balancing phone, chat, and email communications to meet response time targets.

CRM Tools Team Leadership Conflict Resolution Remote Customer Support Salesforce Zoom)

Mortgage Banker

Rocket Mortgage

Aug 2021 - May 2022 (9 months)

Assisted clients with mortgage applications and provided tailored loan guidance, ensuring secure and professional handling of sensitive client data. Educated clients through the entire loan process from application to closing, maintaining NMLS license with ongoing compliance training.

Loan Guidance Data Security Financial Services Customer Service

Sous Chef

Multiple Employers

Jan 2012 - Dec 2024 (12 years 11 months)

Supervised and trained teams in high-pressure environments, maintaining strict quality, safety, and sanitation standards. Handled team scheduling, conflict resolution, and operations oversight, delivering consistent customer satisfaction through behind-the-scenes leadership.