Open to opportunities

Camilo Velasquez

@camilovelasquez

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Bilingual technical support specialist delivering empathetic, efficient solutions.

United States

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What I'm looking for

I seek a role where I provide bilingual technical/customer support, collaborate cross-functionally, use CRM and docs, and grow into broader operations or digital content responsibilities in a supportive, learning-focused environment.

I am a bilingual technical support specialist with experience diagnosing and resolving hardware, software, and connectivity issues while maintaining meticulous documentation and achieving high customer satisfaction. I combine strong computer navigation, CRM usage, and clear bilingual communication to deliver efficient, empathetic support across phone and chat.

I have hands-on logistics and content-creation experience, coordinating dispatch operations and managing social media and podcast workflows. My background includes measurable outcomes such as a 95% customer satisfaction rating and substantial audience growth through data-driven content strategy.

Experience

Work history, roles, and key accomplishments

Current

Traffic Clerk

Current

Walmart Fulfillment Center

Apr 2023 - Present (2 years 9 months)

Coordinated trailer dispatch and check-in/out processes, maintained logistics documentation, and tracked inventory movement to ensure accurate records and timely issue resolution across warehouse and transportation teams.

Logistics Coordination Microsoft Office Data Entry Documentation Cross Functional Communication

Current

Social Media Manager

Current

Self Managed

Jun 2020 - Present (5 years 7 months)

Managed social media strategy and daily content for Instagram, TikTok, and YouTube, scheduled posts with Canva and Meta Business Suite, and analyzed metrics to optimize reach and engagement.

Social Media Strategy Content Creation Canva Meta Business Suite Video Editing Community Management Remote Collaboration

Bilingual Tech Support Rep

Dahua Tech

Nov 2019 - Jun 2020 (7 months)

Provided bilingual phone and chat technical support diagnosing hardware, software, and connectivity issues, maintained CRM documentation, and achieved a 95% customer satisfaction rating through clear, empathetic communication.

Technical Support Troubleshooting Phone Support Escalation Management Customer Satisfaction Multitasking