Denise Baltazar

Managed logistics for member boat usage, created workflows to enable quick boat swaps and maintained availability; moderated chats across multiple marinas and coordinated actions between back office and dock staff.

Downloaded bank statements and reconciled monthly transactions, prepared books for audit and recovered unpaid balances while implementing systems to streamline bookkeeping processes.

Created and posted marketing videos using client-provided stills and behind-the-scenes footage to business social channels to support promotional efforts.

Provided email support and generated tracking links for customers to monitor orders, improving order visibility and response times.

Edited and formatted books to client specifications, rewrote sections to reduce plagiarism scores and maintained consistency with the author's style.

Produced marketing graphics and managed creative tasks using Asana to support editorial and promotional initiatives.

Provided phone-based technical and sales support for QuickBooks customers in the US, assisted with billing, payroll support, upgrades, and mentored new support staff.

Handled Asia-Pacific customer inquiries via phone for device setup, account issues, password resets and appointments, and processed sales and recalled-item orders.

Provided Tier 2 support via chat, email and voice for dental practice management software, performed QA duties, remote installs and handled supervisory calls when required.

Encoded wedding, baptismal and death records into a centralized database to support the church's record consolidation efforts.