Denise Baltazar
@denisebaltazar1
Customer service and logistics specialist with strong bookkeeping, moderation, and tech support expertise.
What I'm looking for
I am a customer-service-focused logistics and support specialist with broad experience in voice, chat, and email support, reconciliation, and operations for US and international clients. I have consistently improved processes—creating workflows for boat swaps and availability, building systems that streamlined bookkeeping and recovery of unpaid balances, and moderating chat operations across multiple locations.
My background includes technical customer support for major software and hardware brands, copy editing, social media and video editing, and graphic design for marketing campaigns. I combine empathy and technical knowledge to resolve escalations, mentor colleagues, and deliver reliable backend support that reduces friction and supports business continuity.
Experience
Work history, roles, and key accomplishments
Logistics Manager / Chat Moderator
Jetride LLC
Jul 2021 - Feb 2026 (4 years 7 months)
Managed logistics for member boat usage, created workflows to enable quick boat swaps and maintained availability; moderated chats across multiple marinas and coordinated actions between back office and dock staff.
Reconciliation / Bookkeeper
20Four7VA
May 2020 - Jul 2022 (2 years 2 months)
Downloaded bank statements and reconciled monthly transactions, prepared books for audit and recovered unpaid balances while implementing systems to streamline bookkeeping processes.
Social Media Manager / Video Editor
20Four7VA
Apr 2020 - Dec 2020 (8 months)
Created and posted marketing videos using client-provided stills and behind-the-scenes footage to business social channels to support promotional efforts.
Customer Service Representative
20Four7VA
May 2019 - May 2020 (1 year)
Provided email support and generated tracking links for customers to monitor orders, improving order visibility and response times.
Copy Editor
EWS
May 2019 - Feb 2020 (9 months)
Edited and formatted books to client specifications, rewrote sections to reduce plagiarism scores and maintained consistency with the author's style.
Marketing / Graphic Artist
Luminous Success
Jan 2019 - May 2019 (4 months)
Produced marketing graphics and managed creative tasks using Asana to support editorial and promotional initiatives.
Technical Support Advisor
QuickBooks Support
Aug 2016 - Jan 2018 (1 year 5 months)
Provided phone-based technical and sales support for QuickBooks customers in the US, assisted with billing, payroll support, upgrades, and mentored new support staff.
Handled Asia-Pacific customer inquiries via phone for device setup, account issues, password resets and appointments, and processed sales and recalled-item orders.
Technical Support & QA Analyst
Dentrix and Easy Dental
Oct 2011 - Jul 2016 (4 years 9 months)
Provided Tier 2 support via chat, email and voice for dental practice management software, performed QA duties, remote installs and handled supervisory calls when required.
Data Encoder
Church Office
Jun 2011 - Aug 2011 (2 months)
Encoded wedding, baptismal and death records into a centralized database to support the church's record consolidation efforts.
Education
Degrees, certifications, and relevant coursework
Denise hasn't added their education
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