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Camille Salvaloza

@camillesalvaloza

Proficient customer service specialist with a focus on efficiency.

Philippines
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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

As a dedicated Customer Service Specialist, I pride myself on my ability to handle a high volume of inquiries while maintaining exceptional efficiency and professionalism. My experience spans various roles, including my recent position as a Customer Service Representative at VXI Global Holdings, where I addressed customer questions regarding billing and promoted service upgrades. My strong background in problem identification and resolution has enabled me to provide accurate and prompt information to customers, enhancing their overall experience.

In my previous role as a Negotiation Claims Specialist at Siblings Solutions Inc., I was responsible for contacting insurance providers to ensure claims were accurate and complete. This position honed my critical thinking and communication skills, allowing me to navigate complex situations effectively. I am eager to leverage my skills and experience to contribute positively to a dynamic team focused on improving customer satisfaction.

Experience

Work history, roles, and key accomplishments

VH

Customer Service Representative

VXI Global Holdings

Jan 2023 - Present (2 years 7 months)

Addressed customer questions regarding monthly charges for internet, cable, phone, and mobile services. Highlighted promotional offers, suggested plan upgrades, and provided basic troubleshooting support.

Education

Degrees, certifications, and relevant coursework

PX

PTC TESDA REGION XI

NCII, Computer Systems Servicing

2019 - 2019

Completed a specialized program focusing on computer systems servicing. Gained practical skills in maintaining and troubleshooting computer hardware and software.

University of Mindanao logoUM

University of Mindanao

Bachelor of Science, Accountancy

2012 - 2014

Undertook studies in Accountancy, covering fundamental principles and practices in financial management. Developed an understanding of accounting standards and financial reporting.

Tech stack

Software and tools used professionally

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