Open to opportunities

Camila Sampaio

@camilasampaio

Detail-oriented operations and customer service professional with 4+ years building and running clinic operations remotely.

Portugal

Message

What I'm looking for

I’m seeking remote-ready opportunities where I can own day-to-day operations and deliver empathetic, multichannel customer support. I thrive in autonomous roles that value process improvement, clear communication, and smooth day-to-day execution.

I’m a detail-oriented administrative and customer service professional with 4+ years of hands-on experience managing business operations, client relationships, and team coordination. As Co-Founder & Operations Manager of Vet Pet Clinic, I founded and ran a full-service veterinary clinic from the ground up, leading business setup, licensing, staff recruitment and training, and the launch.

I handled end-to-end operations—accounts payable/receivable, monthly expense reporting, budget tracking, supplier negotiations, purchase orders, and inventory control—while serving as the primary client point of contact through phone, WhatsApp, and email. I also built client follow-up systems, maintained accurate client records in an ERP/clinic management system, and deliver empathetic, clear communication that keeps service recovery and appointments running smoothly with minimal supervision.

Experience

Work history, roles, and key accomplishments

Waitress & Customer Experience

Silva e Monteiro LDA

Jun 2025 - Mar 2026 (9 months)

Provided high-quality customer service in a fast-paced, high-volume environment, handling complaints and service recovery to prioritize client satisfaction. Strengthened interpersonal communication and teamwork in a Portuguese professional setting.

Customer Service High Volume Complaint Handling Service Recovery Conflict Resolution Interpersonal Communication Teamwork

Veterinarian — Client Support

Independent Practice

Feb 2021 - Mar 2025 (4 years 1 month)

Provided remote and in-person client support while managing a personal client portfolio with consistent follow-up via phone, WhatsApp, and email. Maintained detailed client interaction and case progress records in digital management tools and adjusted communication to each client’s needs.

client support WhatsApp Email Client Portfolio Management Case Progression

Co-Founder & Operations Manager

Vet Pet Clinic

Apr 2022 - Oct 2024 (2 years 6 months)

Led the end-to-end setup of a full-service veterinary clinic, including business registration, supplier sourcing, staffing, workflow design, and inventory and finance management. Served as the primary client contact across phone, WhatsApp, and email, managing scheduling, follow-ups, complaints, and customer retention.