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Camila Salamanca

@camilasalamanca

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Bilingual content moderation and customer operations specialist focused on policy compliance and quality assurance.

Colombia

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What I'm looking for

I am seeking a remote role in content moderation or customer operations where I can apply bilingual communication, uphold policy compliance, and contribute to quality and process improvements.

I am a bilingual (Spanish-English) content moderation and customer operations specialist with a Bachelor of Arts in Modern Languages and hands-on experience in fast-paced digital environments.

At Teleperformance I reviewed 400+ pieces of user-generated content per shift, maintained high accuracy and productivity standards, and collaborated to streamline moderation workflows that improved platform integrity.

My background also includes childcare and cultural exchange work in the United States and classroom English instruction in Colombia, where I developed strong cross-cultural communication, problem-solving, and adaptability.

I am proficient with content moderation platforms, Microsoft Office, Google Workspace, and virtual collaboration tools, and I bring attention to detail, remote collaboration experience, and a commitment to upholding policies and quality standards.

Experience

Work history, roles, and key accomplishments

Customer Operations Specialist

Teleperformance

Mar 2025 - Jun 2025 (3 months)

Reviewed 400+ user-generated content items per shift to ensure policy compliance, maintained high accuracy and productivity standards, and collaborated to streamline moderation workflows that boosted team productivity.

Content Moderation Compliance Quality Assurance CMS Data Entry Productivity Remote Collaboration Spanish English

Au Pair / Childcare

Private Host Family

Jul 2022 - Jul 2024 (2 years)

Organized educational and recreational activities including Spanish language lessons, strengthened cross-cultural communication and problem-solving skills, and maintained reliable childcare and household support across Missouri and Vermont.

Childcare Lesson planning Time Management Multitasking Interpersonal Skills

English Language Instructor

CEIDEX

Aug 2021 - Nov 2021 (3 months)

Planned and delivered English lessons for students aged 9 to adults, developed customized learning materials to support diverse needs, and implemented classroom management strategies to improve engagement and comprehension.

Lesson planning Curriculum Development Classroom Management

Education

Degrees, certifications, and relevant coursework

Hudson County Community College

Certificate, English Language Preparation

2024 - 2024

Completed TOEFL preparation coursework at Hudson County Community College in 2024 to strengthen English proficiency for academic and professional use.