Camila Gregurincic

I am a dedicated and empathetic Customer Experience Manager with over three years of experience in customer success, strategy, operations, and process improvement within fast-paced, remote-first environments. My journey has allowed me to support a global community across 140+ countries, consistently achieving a customer satisfaction average of 90%. My previous seven years in Import & Export have equipped me with solid operational know-how, which I leverage to enhance customer experiences.

Throughout my career, I have designed and implemented scalable internal workflows and quality assurance processes that have significantly increased team productivity by 45%. I take pride in leading training sessions for remote, cross-cultural teams, which have reduced recurring issues by 15% and improved operational consistency. My technical proficiency spans various tools, including Zendesk, Zoho CRM, and ClickUp, enabling me to manage multiple projects effectively while delivering results consistently.

Having lived and worked remotely across Asia, Europe, and South America, I have developed a high level of adaptability to different cultures and time zones. I am now seeking a role focused on Customer Experience, Strategy, and Operations within a remote-first global team, where I can continue to grow and contribute to a positive customer journey.