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@supapornsuksirimanko
Experienced operations manager with a strong background in customer service.
I am a dedicated operations manager with over 15 years of experience in customer service and logistics. Currently, I own and manage a specialty coffee shop, where I oversee daily operations, customer service, and financial planning. My role involves creating standard operating procedures to ensure efficiency and a positive guest experience, as well as developing marketing strategies to attract and retain customers.
Prior to my current venture, I held various leadership roles in customer service within the logistics industry. I have successfully led teams, managed supply chain operations, and ensured compliance with quality standards. My experience includes liaising with internal and external stakeholders to resolve issues and improve service delivery. I am passionate about fostering a motivated team environment and continuously seeking ways to enhance operational efficiency.
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Work history, roles, and key accomplishments
95 Coffee & Tea House
Dec 2023 - Present (1 year 11 months)
Established and managed a specialty coffee shop, overseeing daily operations, customer service, and financial planning. Developed SOPs for drink preparation, handled inventory control, and created marketing strategies to enhance customer retention and sales.
Troy Siam co.,ltd. (Arxada)
Nov 2019 - Dec 2023 (4 years 1 month)
Led the customer service team, ensuring smooth operations and effective communication with customers and distributors. Managed order fulfillment, data entry, and compliance with ISO standards while resolving customer complaints.
Korchina Freight Thailand co.,ltd.
Aug 2016 - Oct 2019 (3 years 2 months)
Managed customer inquiries and complaints while supporting the customer service team in import and export operations. Improved service procedures and coordinated with overseas partners to ensure timely shipments.
Nippon express (Thailand) co.,ltd.
Sep 2015 - Sep 2016 (1 year)
Oversaw the air export customer service department, ensuring accuracy and effectiveness in operations. Supported communication with customers and internal teams while monitoring shipment statuses.
Korchina Freight (Thailand) co.,ltd.
Aug 2014 - Aug 2015 (1 year)
Controlled the air export process, coordinating with various departments and ensuring timely problem resolution. Managed customer bookings and provided quotations for airfreight costs.
Shipco Transport (Thailand) Ltd.
May 2008 - Aug 2014 (6 years 3 months)
Arranged air export shipments, coordinated with customs brokers, and managed documentation. Ensured timely updates to customers and handled invoicing and billing processes.
Shipco Transport (Thailand) Ltd.
May 2010 - Jul 2010 (2 months)
Supported the import department by managing delivery orders and customs clearance processes. Ensured effective communication with customers and maintained accurate records.
Degrees, certifications, and relevant coursework
Bachelor of Technology, Air Cargo Management
2004 - 2008
Bachelor’s Degree of Technology in Aviation with a major in Air Cargo Management. The program focused on the principles and practices of aviation management, specifically in air cargo logistics and operations.
Software and tools used professionally
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