Supaporn Suksirimankong

Established and managed a specialty coffee shop, overseeing daily operations, customer service, and financial planning. Developed SOPs for drink preparation, handled inventory control, and created marketing strategies to enhance customer retention and sales.

Led the customer service team, ensuring smooth operations and effective communication with customers and distributors. Managed order fulfillment, data entry, and compliance with ISO standards while resolving customer complaints.

Managed customer inquiries and complaints while supporting the customer service team in import and export operations. Improved service procedures and coordinated with overseas partners to ensure timely shipments.

Oversaw the air export customer service department, ensuring accuracy and effectiveness in operations. Supported communication with customers and internal teams while monitoring shipment statuses.

Controlled the air export process, coordinating with various departments and ensuring timely problem resolution. Managed customer bookings and provided quotations for airfreight costs.

Arranged air export shipments, coordinated with customs brokers, and managed documentation. Ensured timely updates to customers and handled invoicing and billing processes.

Supported the import department by managing delivery orders and customs clearance processes. Ensured effective communication with customers and maintained accurate records.

Bachelor’s Degree of Technology in Aviation with a major in Air Cargo Management. The program focused on the principles and practices of aviation management, specifically in air cargo logistics and operations.