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AM@amanimahamed
Bilingual Customer Service Specialist with a talent for empathy.
ThailandI am a Bilingual Customer Service Specialist with a proven track record of resolving customer inquiries with accuracy and empathy. My experience spans various roles where I have consistently ensured a seamless user experience, contributing to high satisfaction rates. I thrive in challenging situations, always aiming to make each client feel understood and respected.
In my recent role as a Customer Service Representative at CLBS in Chiang Mai, Thailand, I provided first-line support to clients, collaborating with internal teams to improve processes and enhance customer satisfaction. Previously, as a Recovery Advisor at EDF in Paris, I investigated billing issues and worked with social services to find sustainable solutions for vulnerable customers. My ability to communicate clearly and calmly has been instrumental in preserving customer relationships while resolving disputes.
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Work history, roles, and key accomplishments
CLBS
Nov 2022 - Present (3 years)
Provided phone and chat support to clients, resolving inquiries with accuracy, empathy, and efficiency. Ensured a seamless user experience and contributed to high satisfaction rates.
EDF
Jul 2020 - Present (5 years 4 months)
Investigated billing and service-related issues to identify root causes and propose tailored solutions. Collaborated with social services and support organizations to find sustainable solutions for vulnerable customers.
Inter Mutuelles Assistance
Jan 2018 - Present (7 years 10 months)
Coordinated emergency roadside assistance by dispatching appropriate services and provided technical troubleshooting guidance over the phone. Maintained clear, empathetic communication with stranded customers to alleviate stress.
Degrees, certifications, and relevant coursework
Bachelor of International Business, International Business
Studied international business principles and practices. Gained knowledge in global markets and business operations.
BTEC Higher National Diploma, International Business
Completed a BTEC Higher National Diploma in International Business. Focused on practical skills and knowledge relevant to international trade.
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ThailandYou can contact Amani and 90k+ other talented remote workers on Himalayas.
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