Open to opportunities

Cameron Steele

@cameronsteele

Message

Dedicated technical lead with a passion for outstanding customer service.

Portugal

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am a dedicated and hardworking professional with a strong background in customer-facing roles. My career has been built on delivering outstanding customer service, where I have honed my communication, problem-solving, and troubleshooting skills. I pride myself on being empathetic, respectful, and a great listener, which enables me to build strong relationships with clients, customers, and colleagues.

In my most recent role as a Technical Lead & Service Technician at Applied Electronics Ltd., I led projects focused on installing and servicing complex audio-visual systems. I coordinated service schedules and managed client communications to ensure timely resolution of service requests. My ability to effectively communicate with clients has allowed me to understand their needs and deliver tailored solutions, even in high-pressure environments.

Throughout my career, I have consistently prioritized the needs of the customer and have a proven track record in client liaison. I thrive on challenges and take pride in delivering results efficiently and effectively, ensuring that customer satisfaction remains at the forefront of my work.

Experience

Work history, roles, and key accomplishments

Current

Technical Lead & Service Technician

Current

Applied Electronics Ltd.

Nov 2022 - Oct 2024 (1 year 11 months)

Led projects focused on installing, servicing, and commissioning complex audio-visual systems. Managed client communications and service schedules to ensure timely resolution of service requests while maintaining strong client relationships.

Project Management Troubleshooting Communication Problem Solving Team Leadership

Field Service Technician

System Video Ltd.

Sep 2019 - Nov 2022 (3 years 2 months)

Performed on-site break-fix and preventative maintenance on audio-visual equipment. Engaged with clients to understand their issues and provided detailed solutions, ensuring effective communication throughout the process.

Client Engagement Troubleshooting Communication Problem Solving Technical Support

Sales Assistant

The North Face

Nov 2018 - Aug 2019 (9 months)

Assisted customers with product selection and handled transactions while maintaining store operations. Contributed to visual merchandising and collaborated with team members to enhance customer service.

Customer Service Sales Cash Management Team Collaboration Product Knowledge Communication Problem Solving

Waiter

Gourmet Burger Kitchen

Sep 2017 - Nov 2018 (1 year 2 months)

Provided excellent customer service in a fast-paced dining environment. Communicated menu details effectively and contributed to the cleanliness and organization of the restaurant.

Customer Service Communication Multitasking Teamwork Problem Solving Time Management

Telesales Executive

First Ireland Insurance Broker

Jul 2016 - May 2017 (10 months)

Sold insurance policies over the phone and in person, maintaining high customer satisfaction. Managed inbound and outbound calls while delivering clear communication to assist customers.

Sales Customer Service Communication Cold Calling Problem Solving

Education

Degrees, certifications, and relevant coursework

Ballyfermot College of Further Education

Higher National Diploma, Sound Engineering and Music Production

2017 - 2017

Completed a Higher National Diploma in Sound Engineering and Music Production, focusing on the technical and creative aspects of sound and music production.