Open to opportunities

Robert Munoz

@robertmunoz

Message

Customer care representative with strong problem-solving and communication skills.

Portugal

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a highly motivated customer care representative with extensive experience in problem-solving and delivering exceptional service across diverse environments. My background includes a strong focus on building trust through proactive care and effective issue resolution. I leverage my native English fluency and strong interpersonal skills to enhance customer experiences and ensure satisfaction.

Throughout my career, I have developed a robust skill set that includes technical communication, analytical problem-solving, and the ability to adapt to dynamic environments. My experience ranges from providing remote technical support at Lawrence Berkeley Labs to engaging in options trading and video editing projects, where I honed my analytical skills and attention to detail. I thrive in roles that allow me to utilize my communication skills and technical aptitude to resolve customer inquiries efficiently.

Experience

Work history, roles, and key accomplishments

Current

Options Trader & Video Editor

Current

Self-Employed

Apr 2022 - Present (3 years 3 months)

Engaged in Options Trading, developing strong analytical skills, market research, and independent decision-making in dynamic financial environments. Pursued Video Editing projects, enhancing technical proficiency with editing software and demonstrating attention to detail and creative problem-solving.

Options Trading Market Research Video Editing DaVinci Resolve Financial Analysis Independent Decision Making

Systems Analyst - Affiliate

Lawrence Berkeley Labs

Mar 2021 - Present (4 years 4 months)

Provided remote technical support and troubleshooting for end-user application challenges, effectively communicating complex solutions via digital channels (Zoom/phone). Collaborated cross-departmentally to streamline and enhance customer communication workflows, improving efficiency and satisfaction in remote support environments.

Technical Support Troubleshooting Remote Support Digital Communication Workflow Optimization Cross Functional Collaboration

Associate Engineer

East Bay Municipal Utility District

Nov 1999 - Present (25 years 8 months)

Collaborated effectively with diverse managers, project engineers, and field workers to achieve project objectives, demonstrating strong interpersonal communication and problem-solving skills applicable to complex customer inquiries.

Collaboration Interpersonal Communication Problem Solving Stakeholder Management Engineering Support Utility Operations

Customer-Facing Roles

UC Davis

Jan 1990 - Present (35 years 6 months)

Provided clear, concise information and guidance to students and parents on complex financial aid processes, building trust and resolving inquiries. Delivered efficient and accurate direct customer service for transactions and inquiries, ensuring high levels of client satisfaction and demonstrating attention to detail.

Customer Service Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

UC Davis

B.S. Chemical Engineering, Chemical Engineering

Studied Chemical Engineering at UC Davis, focusing on core principles and applications. Gained foundational knowledge in engineering concepts and problem-solving methodologies.

General Assembly

Certificate, Data Science

Completed the Data Science Immersive Bootcamp at General Assembly, acquiring practical skills in data analysis, machine learning, and data visualization. Developed an understanding of modern data science tools and techniques.