Calvin Ojeniyi
@calvinojeniyi
I lead customer-focused IT support, cloud operations, identity access, and security for financial services teams.
NigeriaWhat I'm looking for
I lead IT support and cloud operations at Ark Insurance Group, managing help desk escalations, contact center administration, and M365/O365 environments for 100+ users.
I maintain a 22-hour average resolution time and 4.92/5 CSAT score while administering identity and access for 120+ staff. My work reduced access-related security incidents by 40% and supports 99% uptime across Azure, GCP, and AWS.
Previously at Guinea Insurance Plc, I led cloud infrastructure and technical support, handled 500+ help desk tickets, and resolved all 45 network incidents. I also supported Dynamics 365 F&O and SCM projects at Tek Experts, resolving 100+ cases per cycle.
My background also includes quality assurance, application support, API testing, and .NET web development. I enjoy connecting technical and business teams to resolve complex issues and improve the customer experience.
Experience
Work history, roles, and key accomplishments
IT Manager, Head of IT
Ark Insurance Group
Jun 2025 - Present (1 year 3 months)
Manage help desk escalation and contact center administration, maintaining a 22-hour average resolution time and a 4.92/5 CSAT score. Administer M365/O365 environments, Entra ID, and cloud security, achieving a 40% reduction in access-related incidents and 99% uptime.
Team Lead, Cloud Infrastructure & Technical Support
Guinea Insurance Plc
Aug 2023 - May 2025 (1 year 9 months)
Managed help desk escalation handling 500+ tickets and resolved 100% of 45 network incidents. Administered M365/O365, AD DS, and cloud security, leading a team and supporting 80+ staff.
Dynamics ERP Technical Support
Tek Experts
Oct 2022 - Jul 2023 (9 months)
Resolved an average of 100+ cases per cycle with a 36-hour average resolution time across 30+ Dynamics 365 F&O and SCM projects. Collaborated with subject matter experts and provided cloud architecture consultation.
Quality Assurance & Application Support
MotionYield Limited
Aug 2020 - Sep 2022 (2 years 1 month)
Identified 80+ bugs across 8 releases through manual and automated testing. Built and maintained web applications using .NET, JavaScript, and Node.js, and managed a $50,000 project budget.
Junior Quality Assurance Engineer
Instiq Professional Services
Jul 2019 - Aug 2020 (1 year 1 month)
Deployed and supported 40+ APIs across test and production environments using Postman and SoapUI. Ran SQL scripts to confirm integration and documented software bugs with development teams.
Education
Degrees, certifications, and relevant coursework
Microsoft
Microsoft 365 Fundamentals, Microsoft 365
Microsoft 365 Fundamentals certification, currently in progress.
Microsoft
Microsoft Security Operations Analyst Associate, Security Operations
Microsoft Security Operations Analyst Associate certification, currently in progress.
ISACA
Certified Information Security Manager (CISM), Information Security Management
Certified Information Security Manager (CISM) certification, currently in progress.
University of Lagos
Bachelor of Science, Computer Science
2011 - 2018
B.Sc. in Computer Science from the University of Lagos, completed in 2018.
Microsoft
Microsoft Azure Administrator Associate, Cloud Administration
Microsoft Azure Administrator Associate certification.
Microsoft
Microsoft Azure Fundamentals, Cloud Fundamentals
Microsoft Azure Fundamentals certification.
Microsoft
Microsoft Azure Data Fundamentals, Data Fundamentals
Microsoft Azure Data Fundamentals certification.
Microsoft
Microsoft Security, Compliance & Identity Fundamentals, Security, Compliance & Identity
Microsoft Security, Compliance & Identity Fundamentals certification.
First Logic
MySQL & PHP Foundation, Database & Web Development
MySQL & PHP Foundation certification from First Logic.
Microsoft
Microsoft Dynamics 365 Finance & Operations (D365 F&O) Fundamentals, Dynamics 365
Microsoft Dynamics 365 Finance & Operations (D365 F&O) Fundamentals certification.
Google Workspace Administrator, Workspace Administration
Google Workspace Administrator certification.
Amazon Web Services
AWS Associate SysOps Administrator, Cloud Operations
AWS Associate SysOps Administrator certification.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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