Calli Hicks

I’m a detail oriented operations and client support professional with experience managing high volume communications, organizing digital records, and coordinating workflow across multiple platforms. I focus on data entry and document management with a strong emphasis on accuracy and compliance.

In my current Member Service Rep role, I manage high volume client communications across phone and email, maintain and update detailed client records within internal systems, and process financial documentation and transactions while maintaining strict confidentiality. I troubleshoot account issues, clearly document resolutions, and track deliverables to ensure efficient, compliant processes.

Before that, I served as a Certified Shift Leader, supervising daily operations in a high volume environment, tracking task completion and staff performance, and documenting customer issues and resolutions for accountability and follow up. I also work as a Videographer & Editor, coordinating multiple digital projects simultaneously, performing quality control checks, and keeping organized digital file systems to support fast, reliable delivery.