Open to opportunities

nohelia lopez

@nohelialopez

Message

Bilingual member service professional focused on healthcare communication.

United States

Message

What I'm looking for

I seek a member-facing role in healthcare or benefits where I can use bilingual skills, HIPAA knowledge, and team leadership to improve member experiences and grow professionally.

I am a bilingual (English/Spanish) member service professional with over five years of experience supporting high-volume, fast-paced environments. I specialize in healthcare-related communication, inbound and outbound contact handling, and maintaining HIPAA-level confidentiality while delivering clear, empathetic member support.

My background spans production and manufacturing operations, team leadership, retail customer support, and front-end hospitality, where I built trust, coached teams, and improved operational workflows. I have proven success training staff, resolving conflicts professionally, and managing compliance and documentation with attention to detail.

I am passionate about improving the healthcare experience by empowering members with clarity and confidence, leveraging strong multi-tasking abilities, digital communication skills (chat, email, messaging), and proficiency with Microsoft Office in remote or on-site settings.

Experience

Work history, roles, and key accomplishments

Production Operator

RE Darling Industries

Performed high-volume production work ensuring accuracy, safety, and regulatory compliance while meeting daily performance goals and maintaining confidential documentation.

Production Operations Quality Control Regulatory Compliance Documentation Process Improvement

Carbon Fiber Team Leader

Precision Shooting Equipment, Inc.

Supervised and coached a 15-person production team, led training and continuous improvement efforts, and managed compliance documentation to improve operational performance.

Team Leadership Training Compliance Management Microsoft Office Continuous Improvement Conflict Resolution Performance Management

Front-End Customer Service

Chili's

Delivered front-of-house service in a fast-paced restaurant, managed reservations and POS operations, and resolved guest concerns to ensure positive customer experiences.

Customer Service Conflict Resolution Guest Relations

Trimmer & Packager

RE Darling Industries

Conducted detailed inspections and packaging to ensure product quality and regulatory compliance, maintaining accurate records and adapting to shifting priorities.

Packaging Regulatory Attention To Detail

Warehouse Associate

Walmart

Supported high-volume retail operations by assisting customers, managing inventory and shipment communications, and maintaining organized records to ensure efficient workflow.

Customer Support Inventory Management Record keeping Communication