Open to opportunities

Zandra Ashley

@zandraashley

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Member services and operations coordinator, improving workflows and high-volume customer support.

United States

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What I'm looking for

I’m looking for a role where I can support operations and people workflows—owning CRM and scheduling, handling high-volume communication, and using de-escalation and process-improvement to help teams and customers succeed.

I’m an operations and people-coordination professional with 3+ years supporting HR teams and 10+ years leading staff, onboarding new hires, and managing schedules, communications, and workflow systems. I keep teams organized, documentation accurate, and processes running smoothly—especially when volume and complexity are high.

In senior member services, I coordinated high-volume communications, triaged requests, and connected stakeholders with the right teams. I manage CRM records and scheduling systems, handle client concerns with tact and de-escalation, and support live chat, email, and call workflows to maintain seamless operations.

I bring a practical, client-first problem-solving mindset from running a portrait photography business and managing multiple residential property assignments. I’m known for improving processes, resolving issues independently, and maintaining organized digital workflows—supported by my virtual assistant certification training.

Experience

Work history, roles, and key accomplishments

Current

House & Dog Sitter

Current

Trusted House Sitters

Mar 2025 - Present (1 year 3 months)

Managed multiple residential properties by coordinating schedules, security procedures, maintenance needs, and detailed client instructions. Resolved unexpected issues independently to ensure safety, continuity of care, and repeat placements.

Client Communication Scheduling Property Management Conflict Resolution Risk Mitigation

Senior Member Services Specialist

CEDR HR Solutions

Jun 2021 - Mar 2025 (3 years 9 months)

Coordinated high-volume communications for a national membership base by triaging requests and connecting stakeholders with the right teams. Maintained CRM records and scheduling systems while de-escalating client concerns with tact and diplomacy.

CRM Management Scheduling Customer Support Live Chat Support

Portrait Photographer

Sewceress Minerva Photography LLC

Mar 2021 - Jan 2024 (2 years 10 months)

Owned and operated a portrait photography business, managing sales transactions, client appointments, and consultations from onboarding through delivery. Edited and curated photos in Lightroom and Photoshop, while coordinating creative team schedules, vendors, contracts, logistics, and marketing.

Client Relationship Management Appointments Contract Management Lightroom Photoshop Marketing Operations