Sadiel Abreu Perez

I’m a customer-focused support professional with experience in inbound calls, email support, chat support, and text-based customer support. I help customers navigate questions and resolve issues with professionalism and empathy, while keeping accurate records in structured workflows.

I’ve worked in process-driven environments—handling scheduling and service-related concerns as a Medical Front Desk Receptionist, and supporting clients through email, messaging, and remote communication as a self-employed video editor. I’m proficient in Google Workspace, Microsoft Office, Zoom, ticketing systems, and CRM tools, and I’m especially effective at documentation, case notes, and workflow compliance.