At Randstad - Concentrix, I supported customers with technical issues involving tablets, smartphones, laptops, smartwatches, and wireless accessories. I guided users through device setup, syncing, software updates, and everyday troubleshooting.
I also assisted with billing, payments, account management, and service-plan questions. When an issue needed further attention, I escalated it with clear troubleshooting context to the appropriate engineering, product, or support teams.
At Acarajé Digital, I founded and managed a small business teaching users about NFT-based games, digital wallets, and blockchain payment flows. I led and trained a team of 25, translating unfamiliar technical concepts into practical instructions and supporting users in an active Discord community.
Earlier, as a Receptionist at MSL Cursos, I assisted visitors and customers in person and by phone, handled access procedures, and received packages and documents. I focus on explaining technical steps clearly and helping people work through their questions.
