Pedro Silva

Leading Exeedme’s contribution to the consortium-led Decentralize Portugal with Blockchain agenda. Managing project timelines, coordinating teams, and overseeing recruitment as the project expands. Involved in shaping the future of tokenization of in-game items, leveraging blockchain technology.

Leading Exeedme’s contribution to the consortium-led Decentralize Portugal with Blockchain agenda. Responsible for managing project timelines, coordinating teams, and overseeing recruitment as the team expands. Focused on the tokenization of in-game items within blockchain technology.

Provided support by addressing client requests and improving support procedures. Interacted with internal teams to troubleshoot and resolve complex issues related to MES and Industry 4.0 workflows.

Provided support for client requests related to MES and Industry 4.0 workflows. Focused on continuous improvement of support procedures and tools while interacting with internal product teams to resolve complex issues.

Provided first-line investigation and diagnosis for incidents and service requests. Responsible for troubleshooting and escalating issues to appropriate teams while maintaining communication with users.

Provided tech support for IOS mobile devices, focusing on conflict resolution and customer satisfaction. Ensured effective communication with clients.

Provided first-line investigation and diagnosis for incidents and service requests. Responsible for troubleshooting and escalating issues as necessary while maintaining communication with users.

Managed technical training for service desk agents, conducted ticket and trend analysis, and provided feedback for continuous improvement. Focused on achieving service level agreements.

Managed ticketing and trend analysis, provided technical training, and identified root causes of issues. Focused on monitoring service levels and achieving performance targets.

Provided technical support for IOS mobile devices and resolved conflicts. Focused on delivering results and maintaining customer satisfaction.

Led a warehouse team of over 25 people, managed daily production activities, and created training materials for new hires. Focused on continuous improvement of KPIs and effective communication.

Led a warehouse team of over 25 people, managed daily operations, and created training materials. Focused on continuous improvement of KPIs and effective communication.

Advised clients on products and services, managed customer profiles, and prepared internal billing tables. Successfully implemented quality management system certification.

Advised clients on products and services, managed customer records, and prepared internal billing tables. Successfully implemented ISO 9001 quality management system certification.

Completed training as a Masseur, gaining skills in various therapeutic techniques.

Studied Computer Technology, focusing on MES and Industry 4.0 workflows, providing support by dealing with client requests and improving support procedures.