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Ruben Correia

@rubencorreia

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Customer Care Specialist at Limitless, supporting Web3 users and helping manage a 15,000-member community.

Portugal

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What I'm looking for

I’m on a mission to give back to the crypto space by helping great projects and communities grow and achieve their goals.

At Limitless, I handle live customer support through Intercom, resolving over 2,000 tickets while maintaining a CSAT above 90%. I also help manage a 15,000-member community across Discord and Telegram.

At Magic Square, I supported 2,500+ crypto dApps and Web3 games, from onboarding through ongoing platform support. I introduced a community-based voting incentive that increased monthly voting activity by 37%.

At BAP (Bulls and Apes Project), I managed a global customer experience team and helped launch and mint out two 10,000 NFT collections during the 2022 bear market. I reduced average ticket resolution time by 30% through improved workflows, documentation, and macros.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Specialist

Current

Limitless

Apr 2026 - Present (6 months)

Provided live customer support via Intercom, handling over 2,000 tickets and maintaining CSAT above 90%. Escalated complex technical issues and helped manage a 15,000-member community.

Intercom Discord Telegram Customer Support Escalation Management Community Management

Customer Support Lead (B2B)

Magic Square

Mar 2025 - Jan 2026 (10 months)

Owned B2B customer support for 2,500+ crypto dApps and Web3 games, managing operations and introducing a community-based voting incentive that increased voting activity by 37%.

B2B Support Escalation Management Product Operations Community Incentives SLA Management

Customer Support Specialist (B2B)

Magic Square

Mar 2024 - Mar 2025 (1 year)

Provided front-line B2B support across email and live chat, troubleshooting account access and platform issues. Monitored support queues and contributed to internal documentation.

B2B Support Troubleshooting Documentation Email Support Live Chat

Head of Community Experience

BAP (Bulls and Apes Project)

Apr 2022 - Jan 2024 (1 year 9 months)

Managed a global team of 10+ customer experience representatives, resolved 10,000+ tickets, and reduced average ticket resolution time by 30%. Helped launch and mint out two 10,000 NFT collections.

Team Management Customer Experience NFT Blockchain Etherscan Discord Community Management Process Improvement

Customer Experience Representative

BAP

Feb 2022 - Apr 2022 (2 months)

Delivered customer support for a 30,000+ community, built strong customer relationships, and hosted community games and events to drive engagement.

Customer Support Community Engagement Event Hosting Communication Skills

Customer Support Specialist

IKEA

Sep 2017 - Apr 2022 (4 years 7 months)

Provided customer support for returns, billing, transportation contracts, and general inquiries. Grew children's playground activities from 1 to 4 per month and conducted monthly customer surveys.

Customer Support Survey Analysis Family engagement Billing Support

Community Moderator

BOTB

Jul 2021 - Nov 2021 (4 months)

Moderated the Discord channel, enforcing guidelines, resolving conflicts, answering product questions, and engaging with the community.

Discord Moderation Conflict Resolution Community Engagement

Customer Support Specialist

EDP Portugal

Oct 2015 - Sep 2017 (1 year 11 months)

Guided customers through contract signings, billing, account holder transfers, and additional services. Maintained CSAT above 85% across phone and email support.

Customer Support CRM Billing Contract Management CSAT