Open to opportunities

Caio Mendes

@caiomendes

Message

Experienced Customer Success Manager with a focus on business development.

Brazil

Message

What I'm looking for

I am looking for a role that values innovation and teamwork, where I can leverage my skills in customer success and business development to drive growth and enhance user experiences.

With over 10 years of experience in Customer Success, Sales, Business Development, Web Design, Digital Marketing, and Programming, I have honed my ability to create, manage, and structure companies with a strong focus on results and revenue growth. My journey has been marked by a commitment to leading teams, managing projects, and developing innovative technical solutions that drive success.

In my role as a Business Development Director at Passeios Ilhabela, I created the company’s concept and digital structure, focusing on direct sales and customer engagement. I developed the website and customer service platforms to streamline the buying process, which significantly boosted conversions. My experience as a Full Stack Developer at Vision Resources allowed me to manage a large game community, where I combined technical expertise with a sales-driven approach to enhance user experience and engagement.

Experience

Work history, roles, and key accomplishments

Current

CSM | Business Development Director

Current

PasseiosIlhabela

Jan 2020 - Present (5 years 5 months)

Created the company’s concept, branding, and digital structure with a strong focus on direct sales, developing the website and customer service platforms. Managed social media, digital marketing, and client service to drive engagement and maximize sales, implementing strategies to expand partnerships and increase market reach.

Business Development Branding Digital Strategy Customer Service Social Media Management Digital Marketing Partnership Development Sales Maximization

Current

CSM | Full Stack Developer

Current

VisionResources

Jan 2022 - Present (3 years 5 months)

Managed a 450-member game community, combining technical expertise with a sales-driven approach. Developed custom scripts, resources, and bots to enhance user experience, leading a support and development team to ensure high-quality service and continuous optimization.

Community Management Scripting User Experience Team Leadership Technical Support Optimization Customer Success Management

CSM | Business Development Manager

CJEstética

Jan 2018 - Dec 2020 (2 years 11 months)

Developed and implemented sales-driven branding strategies, creating a high-converting visual identity and website. Led direct sales efforts through social media and advertising campaigns, optimizing sales processes and enhancing the customer journey to maximize revenue.

Branding Sales Strategy Brand Identity Social Media Marketing Campaigns Customer Journey Revenue

Graphic Design, Web Design, and CSM

Freelancer

Jun 2013 - Dec 2019 (6 years 6 months)

Created websites and managed social media for various clients, developing tailored onboarding portals. Designed customer engagement campaigns and monitored customer success metrics, providing actionable insights.

Web Design Graphic Design Social Media Management Customer Success Management Onboarding Customer Engagement Data Analysis

Education

Degrees, certifications, and relevant coursework

The Open University

Software Development, Software Development

Currently studying software development, covering various programming concepts and methodologies. Focusing on practical application and problem-solving in software engineering.