Cachet Dennison

I bring 15+ years of high-end customer service and 3 years of experience as a Customer Success Manager, with a track record across remote customer support, enrollment, and technical assistance. I’ve supported clients through complex processes—scheduling therapy and medication management, enrolling patients into remote monitoring programs, and handling escalations end to end.

Most notably, I was the first official manager for a top startup in fall detection devices, where I hired and trained a 16–20 person customer support team, coached for performance, and helped fight churn through process improvements. I’m CRM-forward (Salesforce, Zoho, HubSpot, and more), strong with communication and relationship-building, and I’m excited to bring leadership, troubleshooting, and continuous improvement to a company that supports growth.