Cache Lubanski
@cachelubanski
I’m a Veterinary Assistant who helps teams deliver calm, accurate care through patient support and strong client communication.
United StatesWhat I'm looking for
I currently work as an Exam Room Assistant at Craig Road Animal Hospital, where I create a calm, welcoming environment for pets and their owners. I assist veterinarians during exams by safely restraining animals, preparing tools, and keeping exam rooms clean, stocked, and ready for the next appointment.
I also support clinical accuracy and continuity by collecting patient histories and updating medical records with detailed notes using Impromed software. I monitor and record vital signs, comfort animals using gentle, low-stress techniques, and assist with sample collection (urine, feces, blood) while ensuring proper labeling and processing.
Before this, I built strong service and performance skills as a Customer Service Representative at Wyndham Destinations and AT&T, handling high volumes of calls, de-escalating concerns, and documenting interactions using NICE (eContact) software and other systems. I bring that same professionalism to the veterinary setting—communicating clearly about wait times, procedures, and follow-ups while supporting smooth patient flow across the team.
Experience
Work history, roles, and key accomplishments
Exam Room Assistant
Craig Road Animal Hospital
Aug 2023 - Present (2 years 10 months)
Greeted clients and assisted veterinarians during exams by safely restraining animals, prepping tools, and maintaining clean exam rooms. Collected and recorded patient histories, updated medical records in Impromed, monitored vital signs, supported sample collection, and educated clients on preventative and post-visit care.
Customer Service Representative
Wyndham Destinations
Jun 2023 - Present (3 years)
Handled high volumes of inbound calls to assist customers with vacation rental bookings at Wyndham properties. Documented call details in logging systems, used NICE eContact to manage call flows and client data, and de-escalated high-stress issues with professionalism and empathy while collaborating via Microsoft Teams and Zoom.
Customer Service Representative
AT&T
Mar 2020 - Jun 2023 (3 years 3 months)
Provided exceptional customer support through inbound and outbound calls, resolving billing inquiries, technical issues, and service concerns efficiently and professionally. Met performance metrics, de-escalated difficult conversations, upsold AT&T products, navigated multiple software systems for real-time updates, and maintained accurate interaction records for QA and compliance.
Education
Degrees, certifications, and relevant coursework
College of Southern Nevada
Bachelor of Science, Dental Hygiene
2025 - 2030
BS in Dental Hygiene at College of Southern Nevada (Jan 2025–May 2030).
Newport High School
High School Diploma
High School Diploma from Newport High School in June 2017.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring Cache?
You can contact Cache and 90k+ other talented remote workers on Himalayas.
Message CacheFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
