Nathaly Dos Santos
@nathalydossantos
Compassionate veterinary assistant with customer service experience and strong administrative skills.
United StatesWhat I'm looking for
I am a dedicated veterinary assistant and customer service professional with hands-on experience in animal care, clinical tasks, and client communications. I have supported veterinarians by restraining animals, drawing blood, running lab samples, maintaining surgical instruments, and monitoring post-operative recovery.
My background includes volunteer work at an animal hospital and paid roles at Vetxpress where I combined animal-care duties with front-desk responsibilities such as appointment scheduling, billing, and records management. I bring practical knowledge of kennel care, medication administration, and lab procedures.
In retail and maintenance roles I developed strong customer service, multitasking, and organizational abilities—operating registers, resolving customer concerns, assisting with merchandising, and supporting maintenance logistics. I graduated high school with a 3.6 GPA, completed HOSA training, and pursued college coursework including a computer course toward an associate degree.
I am bilingual in English and Creole, CPR certified, tech-savvy, and eager to grow in the veterinary field while contributing reliable clinical and administrative support to a compassionate team.
Experience
Work history, roles, and key accomplishments
Veterinarian Assistant
Vetxpress
Dec 2022 - Present (3 years 6 months)
Cleaned cages and kennels, drew blood and ran lab samples, administered medications, and monitored post-surgical recovery while reporting animal conditions to pet owners and maintaining surgical instruments.
Customer Service Representative
Vetxpress
Jul 2023 - Feb 2024 (7 months)
Managed phone, email, and social media communications, scheduled and confirmed appointments, handled billing and invoicing, and maintained client records to create a welcoming experience for clients and pets.
Maintenance Assistant
VMR Painting LLC
Sep 2021 - Dec 2021 (3 months)
Assisted maintenance manager with tools and materials, performed data entry and document organization, and prepared houses for paint jobs to reduce manager workload.
Seasonal Sales Associate
Victoria's Secret
Dec 2019 - Jan 2020 (1 month)
Assisted customers with product and sizing questions and operated registers and credit card machines during high-volume holiday sales periods.
Multitasked as cashier and sales associate handling merchandising and customer requests, using basic selling skills to present solutions and resolve concerns.
Volunteer Veterinary Care
Acacia Animal Hospital
Oct 2017 - Apr 2019 (1 year 6 months)
Assisted veterinarians with duties, observed animal care and surgery, and performed data entry and document organization to support hospital operations.
Education
Degrees, certifications, and relevant coursework
Broward College
Associate's Degree, Computer Studies
2019 -
Activities and societies: Completed computer course
Associate's degree student who completed a computer course at Broward College.
Deerfield Beach High School
High School Diploma, General Secondary Education
2014 - 2018
Grade: 3.6 GPA
Activities and societies: Completed HOSA (Health Occupations Students of America) program
High school graduate with a 3.6 GPA and completed the HOSA (Health Occupations Students of America) program.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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