Byrando Baker
@byrandobaker
I resolve high-volume customer, billing, and sales support issues for global teams.
JamaicaWhat I'm looking for
I've supported customers for Amazon, DirecTV, and Xerox, resolving high volumes of phone, chat, and email inquiries while maintaining 95%+ satisfaction scores. At Amazon, I handled 60–80 daily inquiries, processed orders, returns, and refunds with 100% accuracy, and ranked in the top 10% for resolution time, first-contact resolution, and quality assurance.
I've also managed Amazon Payments billing and dispute cases at Xerox and coordinated sales operations at DirecTV, where I supported service activations, account management, upselling, and CRM follow-up. I bring four years of fully remote experience, strong de-escalation skills, and a disciplined approach to accurate, customer-focused support.
Experience
Work history, roles, and key accomplishments
Handled 60-80 customer inquiries daily via phone, chat, and email, achieving 95%+ satisfaction scores. Processed orders, returns, and refunds with 100% accuracy, de-escalated complaints, and ranked in the top 10% of team performance.
Education
Degrees, certifications, and relevant coursework
St. George's College
High School Diploma, General Studies
Completed high school education with a focus on foundational academic skills.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Salary expectations
Job categories
Skills
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