Bwenge M
@bwengem
Customer service and guest services professional with 5 years’ experience delivering calm, attentive support for high-stakes events.
RwandaWhat I'm looking for
I’m a trilingual, customer-facing professional (English, French, Kinyarwanda) with 5 years of experience in protocol and guest services for events. I’m known for staying composed in high-visibility, high-stress settings—acting as the first point of contact, answering questions, and resolving on-the-spot issues professionally.
From welcoming guests, VIPs, and delegations to coordinating with event organizers, vendors, and security teams, I focus on smooth, on-schedule proceedings and a courteous, solutions-focused approach. I bring strong client communication, conflict resolution and de-escalation skills, and I’m comfortable using computers, messaging tools, and online platforms to support attendees effectively.
Experience
Work history, roles, and key accomplishments
Protocol & Guest Services
Freelance / Independent
Jan 2021 - Present (5 years 7 months)
Coordinated guests, VIPs, and delegations for conferences, ceremonies, and corporate events. Served as first point of contact for attendees, resolving on-the-spot issues and coordinating with organizers, vendors, and security for smooth proceedings.
Education
Degrees, certifications, and relevant coursework
Secondary School Diploma
Secondary School Diploma
Completed a Secondary School Diploma in Rwanda.
Tech stack
Software and tools used professionally
Availability
Location
RwandaAuthorized to work in
Job categories
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