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Buyile Lunga

@buyilelunga

Client relations professional at ESG Africa Events who exceeded delegate sales targets for the ESG Africa Conference.

At ESG Africa Events (Pty) Ltd, I engage prospective delegates, executives, and corporate stakeholders, explain conference participation options, and respond to enquiries. I exceeded delegate sales targets for the ESG Africa Conference while maintaining CRM records and coordinating appointments.

At Swaziland Building Society, I supported executive services and delivered customer-facing banking services, including transaction processing and issue resolution. Earlier, I responded to loan enquiries, followed up on documents, and maintained confidential financial records.

Experience

Work history, roles, and key accomplishments

Current

Appointment Setter & Lead Conversion Officer

Current

ESG Africa Events (Pty) Ltd

Apr 2026 - Present (6 months)

Engaged prospective delegates, executives, and corporate stakeholders across Africa. Successfully met and exceeded delegate sales targets for the ESG Africa Conference.

CRM Lead Conversion Sales Communication Skills Follow up Appointment Coordination Reporting

Sales & Lead Generation Specialist

Cabanga Africa Group

Oct 2025 - Sep 2026 (11 months)

Served as a point of contact for prospective clients and stakeholders through email, LinkedIn, and WhatsApp. Built and nurtured client relationships through proactive outreach and consistent follow-up.

CRM Customer Relationship Management Lead Generation Communication Skills Follow up Appointment Coordination Record keeping

Senior Officer – Executive Services

Swaziland Building Society

Oct 2023 - Sep 2025 (1 year 11 months)

Coordinated communication between senior management, internal departments, and external stakeholders. Managed appointments, meetings, correspondence, and follow-up actions.

Executive Support Communication Skills Appointment Coordination Reporting Record keeping Confidentiality

Customer Consultant / Relief Forex Teller

Swaziland Building Society

Aug 2016 - Oct 2023 (7 years 2 months)

Delivered customer-facing banking services and handled customer enquiries and transaction-related concerns. Processed financial transactions accurately and followed applicable controls and compliance requirements.

Customer Service Banking Operations Transaction Processing Compliance Record keeping Communication Skills

Loans Officer

Swaziland Building Society

Apr 2013 - Jul 2016 (3 years 3 months)

Responded to client enquiries regarding loan applications, documentation, and administrative requirements. Maintained accurate loan records and confidential financial documentation.

Loan Administration Customer Service Documentation Communication Skills Record keeping

Teller / Client Services Consultant

Swaziland Building Society

Jan 2009 - Jan 2013 (4 years)

Provided frontline customer service and responded to routine banking enquiries. Assisted customers with transactions and explained service procedures.

Customer Service Banking Operations Transaction Processing Communication Skills Record keeping