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Siphokazi Nobanda

@siphokazinobanda

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Friendly Service Consultant with 7 years of banking experience.

South Africa

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What I'm looking for

I am looking for a role that allows me to leverage my customer service skills in a dynamic environment, with opportunities for growth and professional development.

I am a dedicated Service Consultant with nearly 7 years of experience in the banking sector, specializing in customer service and relationship management. My role at Capitec Bank has honed my skills in complaint handling, transaction processing, and providing tailored product solutions to meet customer needs. I pride myself on my ability to adapt to changing policies and industry regulations, ensuring that I deliver the highest quality of service to my clients.

Throughout my career, I have consistently sought opportunities for continuous improvement, both for myself and the organizations I work with. My previous experience as a Loan Consultant at Afrika Finance allowed me to develop strong sales expertise and a keen understanding of client retention strategies. I believe that building strong relationships with clients is key to success in the banking industry, and I strive to foster trust and satisfaction in every interaction.

Experience

Work history, roles, and key accomplishments

Current

Service Consultant

Current

Capitec Bank Limited

Jul 2018 - Present (7 years)

Provided customer service by being helpful and sensitive to customer needs, expectations, and providing product solutions including directing customers to the correct channels while adhering to policy and processes. Handled cash transactions, deposits and other banking operations accurately and efficiently.

Customer Service Product Knowledge Sales Relationship Building Complaint Handling Continuous Improvement

Loan Consultant

Afrika Finance

Feb 2016 - Present (9 years 5 months)

Managed a diverse portfolio of loans, ensuring compliance with company policies and industry regulations. Increased client retention rates by offering exceptional service and fostering strong relationships.

Loan Management Compliance Sales Targets Quality Control Relationship Management Referrals Business Development

Education

Degrees, certifications, and relevant coursework

Bankseta

Certificate, Banking

Obtained a National Certificate in Banking at NQF Level 5, enhancing knowledge of banking operations and industry standards. Developed expertise in advanced banking principles and practices relevant to the financial sector.

Bankseta

Certificate, Banking

Completed a Further Education & Training Certificate in Banking at NQF Level 4, building foundational knowledge in banking services. Gained essential skills in banking operations and customer service principles.

Sangoni Senior Secondary School

High School Certificate, General Studies

Completed secondary education, earning a High School Certificate. Developed foundational academic skills across various subjects, preparing for further studies and professional life.

Walter Sisulu University

Diploma, Human Resource Management

Undertook a Diploma in Human Resource Management, gaining significant insights into employee expectations and workplace application. Acquired foundational knowledge in human resources, including management of training principles. Although incomplete, the studies provided valuable learning experiences relevant to professional development.