Zulpha Kamalie
@zulphakamalie
I resolve private banking client needs and keep regulated operations running smoothly.
South AfricaWhat I'm looking for
I've supported approximately 1,000 Private Wealth clients at ABSA Private Wealth Banking, coordinating client requirements, account administration, urgent requests and internal follow-ups for two Private Wealth Bankers.
I investigate and resolve client queries, complaints and account-related issues while maintaining accurate Salesforce records, correspondence and banking-system information. My work includes onboarding, account maintenance and closures, FICA, AML and KYC checks, and support for investment and lending-related administration.
Across 13+ years in banking, I've also delivered high-volume branch service as a Sales Consultant and Bank Teller at ABSA Bank, handling financial product applications, cash transactions, documentation and customer service resolution.
My relocation to Germany strengthened my adaptability, cross-cultural communication and ability to work effectively in international environments. I bring practical banking knowledge, sound judgement, attention to detail and a service-focused approach.
Experience
Work history, roles, and key accomplishments
Sales Support Specialist
Absa Private Wealth Banking
Sep 2021 - May 2024 (2 years 8 months)
Provided operational, administrative and client-service support to two Private Wealth Bankers servicing approximately 1,000 clients. Coordinated client requirements, resolved queries and complaints, and maintained accurate Salesforce CRM records.
Education
Degrees, certifications, and relevant coursework
Regent Business School
Bachelor of Commerce, Commerce
Completed a Bachelor of Commerce degree, covering modules in business management, risk management, and international business.
Full Value Financial Services
National Certificate, Financial Markets
Completed a National Certificate in Financial Markets and Instruments, covering financial markets, analysis, and risk management.
Milpark Business School
National Certificate, Banking Services
Completed a National Certificate in Banking Services Advice, covering banking advice and financial legislative requirements.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
Job categories
Skills
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