Open to opportunities

Bettas Makwara

@bettasmakwara

Message

Experienced customer service professional with strong marketing skills.

South Africa

Message

What I'm looking for

I seek a role that values innovation and offers opportunities for professional growth.

I am a dedicated customer service professional with extensive experience in the banking sector, currently pursuing a Master's in International Digital Entrepreneurship. My journey has equipped me with a diverse skill set, including excellent communication and organizational abilities, which I leverage to enhance customer satisfaction and drive business growth.

Throughout my career, I have excelled in various roles, from customer service teller to sales and distribution officer. My achievements include successfully marketing bank products and managing customer accounts, demonstrating my ability to adapt and thrive in dynamic environments. I am passionate about building strong relationships with clients and colleagues, ensuring that I contribute positively to team dynamics and organizational goals.

Experience

Work history, roles, and key accomplishments

Customer Service / Teller

FILABUS I ZIm

Jul 2015 - Dec 2024 (9 years 5 months)

Verified and processed account opening, loan, and overdraft forms, ensuring accuracy and completeness. Captured customer information, funds transfers, and RTGS into the system, while also managing account activations and closures. Handled cash deposits and withdrawals, processed vehicle licensing, and sold bank products and insurance.

Customer Service Teller Operations Data Entry Loan Processing Sales Western Union Mukuru

Driver

Agribank/AFC Bank

Nov 2008 - Jun 2015 (6 years 7 months)

Performed messenger duties, including delivering and collecting mail, and actively marketed bank products in the southern region. Assisted customers with inquiries and provided support wherever possible. Advised management on vehicle service schedules to ensure operational efficiency.

Mail Delivery Marketing Customer Support Logistics Communication Problem Solving Time Management

Sales and Distribution Officer

Zimbabwe Mirror Newspapers Group

Jan 2000 - Dec 2008 (8 years 11 months)

Managed the sale of advertising space and coordinated newspaper supplements. Followed up on payments and conducted competitor analysis to inform sales strategies. Generated revenue through effective planning in copy sales and magazines, and supervised vendors.

Sales Advertising Sales Distribution Marketing Competitor Analysis Revenue Reporting Communication Negotiation

Despatch Clerk

Tsungai Wholesale

Jan 1996 - Dec 1999 (3 years 11 months)

Checked invoices and raised credit notes for overcharged goods, ensuring financial accuracy. Supervised loading staff and prepared schedules for delivery trucks to optimize logistics. Participated in merchandising, promotions, and selling activities, while also assisting customers and conducting stock takes.

Logistics Merchandise Customer Service Stock Taking Inventory Management Quality Control