Open to opportunities

Bukola Olofinsawo

@bukolaolofinsawo

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Results-driven customer experience and sales specialist focused on client engagement.

Nigeria

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What I'm looking for

I am looking for a role that fosters collaboration, values customer insights, and offers opportunities for professional growth.

I am a results-driven customer service and sales specialist who delivers standout customer experiences and builds meaningful client engagement across AI-enabled service environments. My ability to create strong customer relationships, increase sales performance, and improve service operations through structured feedback and sharp insights sets me apart in the industry.

Throughout my career, I have tackled complex client issues head-on, turning prospects into loyal customers while bringing fresh energy to service innovation using data-informed strategies. My tenacity, adaptability, and clear communication consistently create real value for customers and teams alike. I have a proven track record of improving AI search results and customer satisfaction ratings, demonstrating my commitment to excellence in every role I undertake.

Experience

Work history, roles, and key accomplishments

AI Trainer & Data Annotation Specialist

Multi-Bot LLM USA

Sep 2023 - Jan 2025 (1 year 4 months)

Improved AI search results and reduced annotation turnaround time by optimizing workflows and implementing refined data strategies. Identified, collected, and curated large volumes of high-quality data while maintaining high accuracy in data labeling. Contributed to boosting AI model performance by training systems to better interpret natural language input.

AI Training Workflow Optimization Data Curation Data Validation Natural Language Processing

Customer Support Representative

IBS Digital Media

Aug 2020 - Sep 2023 (3 years 1 month)

Managed inbound and outbound customer interactions, resolving inquiries and ensuring timely responses to boost engagement. Increased lead conversion through proactive follow-ups, successfully onboarding new corporate clients. Maintained a high customer satisfaction rating by efficiently handling complaints and resolving issues promptly.

Customer Support Lead Conversion Customer Satisfaction Order Processing Transaction Monitoring Customer Feedback Analysis

Sales and Marketing Representative

Zaron Group of Cosmetics

Oct 2018 - Jun 2020 (1 year 8 months)

Initiated sales conversations and generated/qualified leads for wholesale and retail accounts, contributing to consistent monthly sales growth. Compiled weekly and monthly sales reports to support data-driven marketing strategies. Established strong customer relationships and collaborated with internal teams on pricing and deal negotiation.

Sales Marketing Lead Generation Sales Reporting Customer Relationship Management Negotiation

Education

Degrees, certifications, and relevant coursework

Adekunle Ajasin University

Bachelor of Arts (Hons), English Studies

Studied literature, language, and critical theory. Developed strong analytical, research, and communication skills. Focused on various periods and genres of English literature.