TETHERESA ERHUMWUNSE
@tessy
Data Annotator with expertise in AI training and customer support.
NigeriaWhat I'm looking for
I am a dedicated Data Annotator and AI Training Data Specialist with a strong background in customer support and emotional management. My experience in annotating and labeling datasets for AI/ML model training has equipped me with a keen eye for detail and a commitment to ensuring high-quality data inputs. I thrive in collaborative environments, working closely with cross-functional teams to enhance data annotation processes and improve AI algorithms.
Throughout my career, I have consistently demonstrated exceptional customer service skills, achieving over 90% customer satisfaction ratings in my previous roles. My ability to resolve customer complaints efficiently and effectively has contributed to increased customer loyalty and retention. I am passionate about leveraging my skills in data annotation and customer support to drive business success and enhance user experiences.
Experience
Work history, roles, and key accomplishments
Data Annotator/AI Training Data Specialist
Crowdgen by Appen
Jan 2023 - Present (2 years 5 months)
Annotated and labeled datasets for AI/ML model training, ensuring high-quality data inputs. Evaluated data consistency and accuracy, refining AI algorithms for improved performance.
Customer Support
Roloflex Laboratories
Jan 2022 - Jan 2023 (1 year)
Provided exceptional care and support in ensuring customers get required test results within the designated period achieving customer satisfaction ratings (over 90%). Resolved over 95% of customers’ complaints and issues on the first call, increasing customer loyalty and retention, therefore meeting the company’s SLA.
Customer Emotional Management
VJ Essex Pharmacy
Jan 2020 - Jan 2022 (2 years)
Management of customers' emotions and concerns ensuring timely and effective resolution. Demonstrated empathy, active listening, and problem-solving skills to de-escalate conflict and build trust.
Customer Support
Dextra Cakes & More
Jan 2019 - Jan 2020 (1 year)
Provided outstanding customer support and service to cake lovers, ensuring timely effective resolution of inquiries and issues related to custom cake orders, deliveries, and pickups. Developed and implemented effective customer support strategies, reducing customer complaints by 25% and improving overall customer experience.
Education
Degrees, certifications, and relevant coursework
UBUniversity of Benin
BSc, Medical Physiology
Grade: 2.1
Studied Medical Physiology at the University of Benin. Achieved a 2.1 grade.
Santo-Tech Computer Institute
Certificate, Computer Fundamentals and Training
Completed training in Computer Fundamentals at Santo-Tech Computer Institute.
Gabmay Secondary School
WAEC, General Studies
Grade: Eight (8) credits including Maths and English
Obtained the West African Examinations Council certificate from Gabmay Secondary School. Achieved eight credits including Maths and English.
Simbridge Comprehensive College
JSCE, General Studies
Grade: Nine (9) credits
Completed the Junior School Certificate Examination at Simbridge Comprehensive College. Achieved nine credits.
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
Job categories
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