Open to opportunities

Busisiwe Mahlangu

@busisiwemahlangu

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Versatile virtual executive assistant with 20+ years of experience.

South Africa

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What I'm looking for

I am looking for remote roles that allow me to utilize my CRM and digital marketing skills while contributing to a dynamic team.

I am a versatile and results-driven professional with over 20 years of experience in administrative support, customer relations, and virtual assistance. My expertise lies in client onboarding, CRM management, and eCommerce support, particularly with platforms like Shopify and WooCommerce. I am certified in Systeme.io and proficient in tools such as Go HighLevel, Slack, and Sage CRM. My ability to build client trust and execute smooth onboarding processes has been pivotal in delivering successful digital marketing campaigns.

In my current role as a Virtual Executive Assistant, I provide end-to-end support to international clients, including entrepreneurs and eCommerce store owners. I manage online store setups, implement CRM systems, and create automation workflows that enhance client journeys. My previous experience as an Office Administrator and CRM Consultant has equipped me with the skills to handle complex administrative tasks and foster strong client relationships. I am now seeking remote roles as a Client Success Associate or Virtual Assistant to leverage my skills in CRM, digital marketing, and operational support.

Experience

Work history, roles, and key accomplishments

Current

Virtual Executive Assistant

Current

Self-Employed

May 2020 - Present (5 years 1 month)

Provided end-to-end support to international clients including entrepreneurs and eCommerce store owners. Built and managed online stores using Shopify and WooCommerce, setting up products, payment gateways, and apps.

Shopify WooCommerce Systeme.Io Slack Email Campaigns Calendar Management Reporting Documentation

Office Administrator / PA to GM & Regional Managers

Hytec Group of Companies

Jun 2017 - Present (8 years)

Supported five regional managers across 13 branches with administration, travel, diary management, and event planning. Handled office resources, switchboard, invoices, and internal communication workflows.

Administration Travel Management Event Planning Office Management Microsoft Office Google Workspace Internal Communications

Store Administrator

Jenni Button

Managed daily retail store operations, stock levels, and customer queries. Ensured smooth functioning of the store and customer satisfaction.

Customer Service Sales

Service Desk Team Leader

Silica Financial Admin Solutions

Supervised a team handling financial service desk queries and escalations. Ensured compliance with service standards and developed tracking reports.

Team Leadership Service Desk Financial Services Escalation Management Compliance Reporting

Receptionist

City Lodge

Managed front desk operations, guest check-ins, bookings, and hospitality support. Provided excellent customer service and maintained a welcoming environment.

Hospitality Customer Service Administrative Support

CRM & Business Development Consultant

Zonke Group SA

Oct 2012 - Present (12 years 8 months)

Restructured role to focus on CRM strategy, handling all client onboarding, communications, and retention. Used Sage CRM extensively to manage client relationships, track progress, and support sales workflows.

Onboarding Client Communication Documentation Due Diligence

Education

Degrees, certifications, and relevant coursework

Systeme.io

Certified User, Systeme.io

Completed the Systeme.io Certified User program in 2024, gaining expertise in CRM, automation workflows, and email campaigns. This certification enhanced skills in managing client journeys and digital marketing strategies.

The TEFL Academy

Level 5 Certificate, TEFL

Obtained a TEFL Level 5 Certificate from The TEFL Academy in 2020. This certification provided comprehensive training in teaching English as a foreign language, covering methodologies and practical classroom skills.

Google Skills Shop

Certificate, Digital Marketing

Completed a Digital Marketing course through Google Skills Shop. This program provided foundational knowledge and practical skills in various aspects of digital marketing, including SEO, content marketing, and online advertising.

Springs Girls' High School

High School Diploma, General Studies

Graduated from Springs Girls' High School. The curriculum provided a strong foundation in various academic subjects, preparing for further education and professional development.