Busisiwe Mahlangu

Provided end-to-end support to international clients including entrepreneurs and eCommerce store owners. Built and managed online stores using Shopify and WooCommerce, setting up products, payment gateways, and apps.

Supported five regional managers across 13 branches with administration, travel, diary management, and event planning. Handled office resources, switchboard, invoices, and internal communication workflows.

Restructured role to focus on CRM strategy, handling all client onboarding, communications, and retention. Used Sage CRM extensively to manage client relationships, track progress, and support sales workflows.

Managed daily retail store operations, stock levels, and customer queries. Ensured smooth functioning of the store and customer satisfaction.

Supervised a team handling financial service desk queries and escalations. Ensured compliance with service standards and developed tracking reports.

Managed front desk operations, guest check-ins, bookings, and hospitality support. Provided excellent customer service and maintained a welcoming environment.

Completed the Systeme.io Certified User program in 2024, gaining expertise in CRM, automation workflows, and email campaigns. This certification enhanced skills in managing client journeys and digital marketing strategies.

Obtained a TEFL Level 5 Certificate from The TEFL Academy in 2020. This certification provided comprehensive training in teaching English as a foreign language, covering methodologies and practical classroom skills.

Completed a Digital Marketing course through Google Skills Shop. This program provided foundational knowledge and practical skills in various aspects of digital marketing, including SEO, content marketing, and online advertising.

Graduated from Springs Girls' High School. The curriculum provided a strong foundation in various academic subjects, preparing for further education and professional development.