Robin Jacobs

Owned the sales content library and ensured data quality remained accurate. Guided new sign-ups through full store setup, converted sign-ups into active users, and tracked conversion and activation KPIs while sharing GTM insights with the team.

Managed lead-to-setup-to-activation outreach and ran end-to-end 30-day onboarding for new sales hires, delivering three onboarding cohorts to date. Created battle cards, objection guides, and positioning docs, tracked content usage and rep engagement, and presented monthly insights to the Head of Sales.

Built and implemented sales and cross-department processes using call reviews to identify coaching gaps and develop targeted training content. Aligned rep messaging to quarterly marketing campaigns by updating sales sequences and templates.

Managed 40+ mid-market accounts and achieved 118% of quota in 2022. Mentored two junior reps and contributed to a shared team resource library.

Cared for a portfolio of clients to ensure their overall satisfaction and promote retention. Acted as the point of contact for clients and managed their expectations.

Ran the full sales cycle for SME clients using HubSpot and Apollo.io. Became an internal resource for selling best practices.

Resolved customer inquiries, monitored customer feedback to improve performance and customer service practices.