Busayo Onatunde
@busayoonatunde
Customer support specialist delivering technical troubleshooting and exceptional client satisfaction.
NigeriaWhat I'm looking for
I am a customer support specialist with strong experience in telecom and retail industries, skilled in technical troubleshooting, CRM management, and remote service delivery. I consistently resolve issues quickly and maintain high customer satisfaction and accuracy in order management.
My achievements include maintaining a 98% delivery accuracy rate, a 95% customer satisfaction rate, and achieving 90% first-contact resolution in technical support roles. I bring proficiency with major CRM platforms, communication tools, and workflow automation to drive service excellence and repeat business.
Experience
Work history, roles, and key accomplishments
Customer Service Specialist
Michellesfabrics
Jan 2019 - Present (6 years 9 months)
Manage 40+ daily customer inquiries across calls, chat, and email, process and track 200+ monthly fabric orders with 98% delivery accuracy, and resolve complaints within 24 hours achieving a 95% satisfaction rate.
Customer Care Specialist
Communication Network Support Services Ltd
Mar 2014 - Aug 2017 (3 years 5 months)
Handled inbound technical and billing support for MTN, achieved a 90% first-contact resolution rate, logged and tracked cases in CRM, and collaborated with backend teams to resolve escalations within SLAs.
Complaints and Records Officer
Seven-Up Bottling Company Plc
May 2010 - Jul 2010 (2 months)
Documented and monitored customer and internal complaints, identified trends and recommended corrective actions, and prepared weekly summaries to support management decision-making.
Education
Degrees, certifications, and relevant coursework
BUBabcock University
Bachelor of Science, Biochemistry
2007 - 2011
Completed a Bachelor of Science in Biochemistry at Babcock University between 2007 and 2011.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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