Open to opportunities

Bunmi Ibok

@bunmiibok

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Customer Support Specialist focused on fast, friendly issue resolution.

Nigeria

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What I'm looking for

I’m looking for a customer support role where I can own end-to-end issue resolution—orders, delivery updates, and returns/refunds—using Zendesk and spreadsheets, while collaborating with a responsive team and supporting customers with clear communication.

I’m a Customer Support Specialist who delivers dependable support across e-commerce, logistics, banking, retail, and administrative environments. I help customers through websites, phone calls, email, and social channels—turning questions and complaints into clear next steps.

I’m experienced in order and delivery support: processing orders, tracking shipments in spreadsheets, coordinating with delivery partners, and handling changes, sizing questions, returns, and refunds. I work to keep fulfillment accurate and timelines dependable.

I also bring strong administrative and customer-record discipline—managing data entry, maintaining customer records and files, and handling reconciliation and operational support. My background spans front-desk coordination and administrative support, so I’m comfortable owning day-to-day workflows.

I’m recognized for communication, problem-solving, and organizational skills, and I work confidently in remote settings. With tools like Zendesk, Microsoft Excel, Google Workspace, and Zoom, I resolve issues efficiently while maintaining positive customer relationships.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Nenyys_collection

Oct 2022 - Present (4 years)

Processed customer orders to ensure accurate and timely fulfillment. Handled customer inquiries and complaints across website, WhatsApp, Instagram, Facebook, phone, and email, while tracking orders and coordinating with delivery partners.

Email Support Phone Support Social Media Support Complaint Resolution Customer Relationship Management Google Sheets Google Workspace Zendesk Zoom Excel

Administrative Officer

Evaron School

Jan 2022 - Sep 2022 (8 months)

Responded to parents’ inquiries via telephone, email, and social media, and supported admissions and administrative requests. Managed school fee reconciliation and administrative records while assisting with day-to-day operations.

Excel Administrative Support Customer Relationship Management Email Support Phone Support Social Media Support Time Management Google Sheets Teamwork

Hub Manager

Africa Courier Express

May 2021 - Dec 2021 (7 months)

Coordinated daily package movement to ensure timely deliveries and monitored shipments with delivery tracking. Managed delivery riders, resolved delivery issues with customers and merchants, and prepared operational and financial reports.

Operational Reporting Shipment Tracking Email Support Phone Support Problem Solving

Bank Teller

Access Bank PLC

Jul 2019 - Jan 2020 (6 months)

Processed cash deposits, withdrawals, and transfers accurately while delivering customer service in compliance with banking procedures. Assisted customers with account-related inquiries.

Cash Handling Customer Service Problem Solving Time Management

Business Studies Teacher (NYSC)

Day Star Group of Schools

Mar 2017 - Apr 2018 (1 year 1 month)

Prepared lesson plans and delivered instruction for business studies and social studies, supporting students’ academic development. Organized educational activities and quizzes.

Lesson Planning Classroom Instruction Student Support Time Management

Administrative/Front Desk Officer

C&E Richards Nigeria Limited

Apr 2011 - Sep 2011 (5 months)

Welcomed clients and visitors and managed front desk operations and administrative tasks. Maintained customer records and office files to support daily office operations.

Front Desk Operations Administrative Support Problem Solving Time Management

Cashier

Land of Plenty (LOP)

Mar 2008 - Jan 2010 (1 year 10 months)

Provided friendly customer service and processed customer payments accurately. Resolved customer complaints professionally and balanced daily cash transactions.

Cash Handling Payment Processing Customer Service Complaint Resolution Time Management

Shop Assistant

Mopheth Pharmacy

Jun 2007 - Dec 2007 (6 months)

Assisted customers with product selection and responded to customer inquiries. Maintained customer service standards and supported daily shop operations.

Customer Support Product Selection Assistance inquiry handling Problem Solving Time Management