Pascalina Eze
@pascalinaeze
Customer Experience Executive and CRM specialist optimizing workflows with Zendesk and HubSpot.
NigeriaWhat I'm looking for
I am a customer experience executive and CRM specialist with hands-on experience designing and managing Zendesk–HubSpot workflows, automation, and ticket lifecycle processes to improve operational efficiency and satisfaction.
I have built and led customer-facing operations across startups and simulations, founded a campus food delivery service with strong retention, and reduced resolution times through practical helpdesk experience and clear documentation.
Experience
Work history, roles, and key accomplishments
Customer Experience Executive
Peluxy Tech Corp
Jan 2025 - Present (1 year 1 month)
Developed and managed integrated Zendesk–HubSpot CRM workflows for end-to-end customer service simulations, configuring ticket routing, macros, and automations to model SLA and escalation behavior.
Social Media Manager
Explaining Network
Jan 2024 - Dec 2024 (11 months)
Managed brand communication and content strategy across social platforms, increasing engagement by 30% through targeted content and remote collaboration practices.
Customer Relations Lead
Passy’s Cuisine
Jan 2022 - Dec 2024 (2 years 11 months)
Founded and led a campus food delivery service, maintaining an 85% repeat customer rate by managing inbound/outbound communications and resolving orders and pricing inquiries.
IT Support Intern
Makson Technical Services
Nov 2020 - Jun 2021 (7 months)
Provided on-site technical support and documented incidents, logged and tracked service tickets, and assisted with backups and updates, contributing to a 20% reduction in average resolution time.
Classroom Teacher
De-Top Class Group Of Schools
Aug 2019 - Mar 2020 (7 months)
Planned and delivered academic lessons and managed student progress and parent engagement, developing strong interpersonal and communication skills applicable to client relations.
Education
Degrees, certifications, and relevant coursework
University of Nigeria, Nsukka
Bachelor of Science, Political Science
Grade: Second Class Upper Division
Completed a Bachelor of Science in Political Science with Second Class Upper Division.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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