Bryan Obioha

Serves as the first point of contact for prospective clients, engaging stakeholders across phone, email, and virtual meetings to understand their needs and deliver excellent customer experience. Maintains a full CRM pipeline in Salesforce, logging 50+ interactions weekly and ensuring clean handoffs between teams.

Handles member inquiries and complaints in real time, applying active listening, de-escalation, and directional questioning to resolve issues and maintain member satisfaction in a high-traffic environment.

Managed client escalations and product concerns for a legal SaaS platform, resolving issues with empathy and urgency across phone and virtual channels to protect customer satisfaction and retention. Delivered consultative support sessions that translated platform capabilities into clear, actionable outcomes, consistently exceeding quota and activity targets.

Served as first point of contact for cloud solution inquiries, triaging, qualifying, and routing an average of 30+ requests weekly with documented CRM handoffs. Leveraged Salesforce to maintain accurate interaction logs and ensure consistent follow-through and customer satisfaction.

Earned a technical certification in ITSM, ESM, and IMR platform operations.

Pursued a Bachelor of Science in Information Technology with a focus on Software Analysis and Development.

Completed a Sales Development Representative certification program.