Ibrahim Jibril

I am a customer service and relationship management professional with experience in both remote and in-office roles, handling high-volume phone, chat, and email support while staying organized and attentive to detail.

I have driven measurable results—raising member retention by 30% at the YMCA, maintaining a 90%+ first-contact resolution rate at LA Fitness, ranking in the top 5% nationwide for client satisfaction and upsells, achieving a 35% conversion rate from inquiries to scheduled calls, and maintaining a 95%+ resolution rate at Paddy Power. Most recently, I managed 75+ daily customer touchpoints and kept Salesforce and HubSpot records 100% accurate.

I approach customer interactions with empathy, active listening, and clear follow-through, and I focus on process improvement to reduce escalations and build long-term client relationships. I seek roles where I can continue improving retention and satisfaction while contributing to team success.