Bryan Muthomi
@bryanmuthomi
Communications specialist focused on customer experience, digital marketing, and support.
What I'm looking for
I am a motivated communications specialist with experience in customer service, digital marketing, and audio production. I combine empathy and technical know-how to resolve customer issues and improve client satisfaction across channels.
In customer support roles, I resolved billing, technical, and account issues while meeting KPIs and maintaining high satisfaction scores. I have hands-on experience using tools like Freshdesk, Intercom, and Shopify and am comfortable on Zoom, Slack, email, and phone.
As a digital marketer and content creator, I developed campaigns that improved retention and engagement, and sold travel products while supporting customers through complex travel disruptions. I also support artists and clients in recording sessions and manage audio transcriptions and workshops.
I bring a solution-oriented mindset, strong communication skills, and a growth-driven attitude. I am remote-ready, punctual, and eager to join a dynamic team where I can contribute to excellent customer experiences and continue professional growth.
Experience
Work history, roles, and key accomplishments
Audio Production Assistant
Eagles Recording & Production Studio
Jul 2025 - Present (3 months)
Supported artists and clients during recording sessions, managed technical setup and communication, organized audio transcriptions, and coordinated workshops.
Digital Marketer
Highway Thrifts
Jul 2023 - Present (2 years 3 months)
Managed customer interactions across social platforms and created campaigns that improved retention and customer satisfaction.
Independent Travel Manager
Dreamport Agency
Jan 2025 - Jun 2025 (5 months)
Sold airline tickets, resolved issues related to lost baggage protection and missed connections, and delivered solution-based support for clients.
Customer Support Agent
AT&T (via CCI Kenya)
Feb 2024 - Dec 2024 (10 months)
Resolved customer inquiries via phone and email, handling billing, technical, and account issues while maintaining high satisfaction scores and meeting performance KPIs.
Education
Degrees, certifications, and relevant coursework
Jomo Kenyatta University of Agriculture and Technology
Bachelor of Mass Communication, Mass Communication
2021 -
Pursuing a Bachelor of Mass Communication since April 2021 with coursework focused on communications theory, media production, and digital content.
Availability
Location
Authorized to work in
Job categories
Skills
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