Bryan Muthomi

I am a motivated communications specialist with experience in customer service, digital marketing, and audio production. I combine empathy and technical know-how to resolve customer issues and improve client satisfaction across channels.

In customer support roles, I resolved billing, technical, and account issues while meeting KPIs and maintaining high satisfaction scores. I have hands-on experience using tools like Freshdesk, Intercom, and Shopify and am comfortable on Zoom, Slack, email, and phone.

As a digital marketer and content creator, I developed campaigns that improved retention and engagement, and sold travel products while supporting customers through complex travel disruptions. I also support artists and clients in recording sessions and manage audio transcriptions and workshops.

I bring a solution-oriented mindset, strong communication skills, and a growth-driven attitude. I am remote-ready, punctual, and eager to join a dynamic team where I can contribute to excellent customer experiences and continue professional growth.